I’ve been running into a strange problem with my Arc A750 LE. Basically, in certain situations my monitor, keyboard, mouse, and mic all shut off instantly, but the PC itself stays powered on. I have to force restart to recover. There’s no BSOD, no error message, and Event Viewer doesn’t show anything useful.
It happens very consistently in Marvel Rivals, whenever I watch the “Abyssal Flame” legendary skin animation (Winter Soldier, Cloak & Dagger, or Venom), the peripherals cut off every time. I also had the exact same thing happen when importing video files in Adobe Premiere Pro.
So far I’ve tried:
- Clean driver installs with DDU (both 32.0.101.6734 and the latest driver).
- Disabling Resizable BAR, 4G Decoding, and XMP.
- My PSU is a Corsair RM650 Gold, so power isn’t the issue.
- Stress tests on CPU and GPU (Cinebench, Unigine Heaven) run fine with normal temps.
Here’s the interesting part: if I switch to my Ryzen 5 5600G’s integrated graphics, everything works perfectly. No shutdowns in Marvel Rivals or Premiere. That really makes me think it’s something specific to the Arc card.
For some background — I’ve had issues before with newer Arc drivers causing freezes and stutters, so I stayed on 32.0.101.6734 because it was more stable. But this “peripherals cutting off” issue happens on both 6734 and the newest driver recently.
My specs:
- GPU: Intel Arc A750 LE
- CPU: Ryzen 5 5600G
- RAM: 16GB DDR4
- Motherboard: Gigabyte B550M K (rev 1.1)
- PSU: Corsair RM650 Gold
- OS: Windows 11 (fully updated)
連結已複製
Hi CapTainN,
Thank you for reaching out regarding the unusual issue you're experiencing with your Intel Arc A750 LE GPU. I understand how frustrating it can be when your peripherals shut off unexpectedly, especially when everything else seems to be functioning normally. I'm here to assist you in finding a resolution.
Based on the information you've provided, it seems that the issue is specific to the Arc card, as your system works perfectly with the Ryzen 5 5600G's integrated graphics. I appreciate your efforts in troubleshooting, including clean driver installs and disabling various settings.
To further investigate the problem, could you please provide any event logs, crash logs, or error codes that appear when the issue occurs? Additionally, if you're comfortable doing so, you can use the Intel System Support Utility (SSU) to gather detailed system information. This will help us better understand the underlying cause and explore potential solutions.
If you haven't already, please ensure you have the latest graphics driver version 32.0.101.6989 installed. You can download it from the following link: Intel Arc & Iris Xe Graphics Driver.
For faster communication and assistance, I am available for a phone call. Please let me know a convenient time for you, and I'll ensure we connect promptly to discuss the issue further.
Your cooperation is greatly appreciated, and I am committed to resolving this matter promptly. If you have any questions or need further assistance, please feel free to reach out. Thank you for your understanding and support.
Best regards,
Dean R.
Intel Customer Support Technician
I forgot to mention something important: whenever my peripherals lose power, I have to either power off the PSU or hold the power button to restart the PC. That’s the only way to recover.
Here’s everything I’ve tried so far:
1. Installed to HDD vs SSD:
Installed Premiere Pro and Marvel Rivals on my HDD.
On HDD: Premiere Pro works fine (no cutoffs while importing), but Marvel Rivals still causes the issue.
On SSD: both Premiere Pro (importing) and Marvel Rivals (new skin animations) cause the peripherals to lose power.
2. Testing SSDs:
I have 2 Nvme SSDs. Fresh-installed genuine Windows on both. Doesn’t matter which SSD I boot from, if Premiere Pro or Marvel Rivals are installed on SSD, the issue happens.
3. RAM testing:
I use Corsair Vengeance dual-channel (8×8 GB). Tested both sticks individually (single-channel). With only one stick: no issue with Marvel Rivals animations. Premiere Pro importing still causes the issue, regardless of single or dual channel.
4. GPU stress test:
Previously used Unigine, now tested with FurMark. 4K resolution, 8× aliasing, ran for 30 minutes. GPU usage stayed ~91–92%, max temp 71°C. No crashes or power cutoffs during the test.
5. General usage
PC works fine for normal use, including playing rivals. The peripherals cut off only happens while importing video in Premiere Pro and while watching the new skin animations in Marvel Rivals. It did also happen once in the game lobby recently, but just that one time.
I haven’t tested other games yet.
6. Integrated graphics test:
Switching back to iGPU completely fixes the problem. This makes me strongly suspect my GPU is the issue. I’m on the latest Intel Arc driver.
Hi CapTainN,
I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.
Best regards,
Dean R.
Intel Customer Support Technician
Hi CapTainN,
Thank you for providing detailed information about the steps you've taken to troubleshoot the issue with your Intel Arc A750 LE GPU. I understand how challenging it can be to pinpoint the cause of the peripherals losing power, and I appreciate your thorough approach.
To assist you further, could you please provide the application and system event viewer logs from your system? These logs can offer valuable insights into what might be causing the issue. Below are the steps to generate the logs:
Application Event Viewer Log:
- Right-click on the Start Button.
- Click on Event Viewer.
- Click on the chevron of the Windows Logs.
- Right-click on Application and select "Save All Events As."
- Save the file and send us a copy (make sure to indicate the timestamp of the crash).
- System Event Viewer Log:
Right-click on the Start Button.
- Click on Event Viewer.
- Click on the chevron of the Windows Logs.
- Right-click on System and select "Save All Events As."
- Save the file and send us a copy (make sure to indicate the timestamp of the crash).
- Your cooperation in providing these logs is greatly appreciated, and it will help us investigate the issue more effectively. If you have any questions or need further assistance, please feel free to reach out.
Thank you for your understanding and support.
Best regards,
Dean R.
Intel Customer Support Technician
Hi CapTainN,
I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.
Best regards,
Dean R.
Intel Customer Support Technician
Hi CapTainN,
As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively.
Best regards,
Dean R.
Intel Customer Support Technician
