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Intel Arc A750 crashes after 10-20 mins. under load

RcLevi
Beginner
469 Views

I upgraded to an Intel Arc A750 GPU about 2 months ago. It has worked very well so far. Since Friday (12/24/20) there have been some crashing issues. This happened for the first time when I was playing Forza H. 4 for about 2 hours when the game just closed. After approx. I couldn't play it for more than 20 minutes, because everytime crashed. I tried another game (Assetto Corsa) and it also froze after 20 minutes. And according to the log, it's probably GPU overload. I tried a clean reinstall of the GPU driver but it didn't work, so I reinstalled full Windows (11 PRO) and then reinstalled the driver (version: gfx_win_101.6325_101.6253) but that didn't fix the problem either. I was able to solve the problem by setting the fps limit to 60 FPS, because of this the GPU only runs at around 50-60% and thus does not freeze, but I would like to use it at higher performance because I have a 100Hz display. The GPU never goes above 65°C and is properly powered.

Event viewer says:
Faulting application name: IntelGraphicsSoftware.exe, version: 24.48.47.5, time stamp: 0x66e80000
Faulting module name: Microsoft.UI.Xaml.dll, verzió: 3.1.6.0, időbélyeg: 0xe09b717f
Exception code: 0xc000027b
Fault offset: 0x0000000000009125
Faulting process id: 0x1AA0
Faulting application start time: 0x1DB55E424110877
Faulting application path: C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.exe
Faulting module path: C:\Program Files\Intel\Intel Graphics Software\Microsoft.UI.Xaml.dll
Report Id: f0df3019-2f7d-44b9-8a88-e0c723e808c8
Faulting package full name: 
Faulting package-relative application ID: 

and,

Faulting application name: IntelGraphicsSoftware.Service.exe, version: 24.48.47.5, time stamp: 0x66e80000
Faulting module name: KERNELBASE.dll, verzió: 10.0.26100.1882, időbélyeg: 0xdebc683b
Exception code: 0xe0434352
Fault offset: 0x00000000000c83ea
Faulting process id: 0xE84
Faulting application start time: 0x1DB55E3B807EC04
Faulting application path: C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: fa6b2178-b37a-4870-922e-406bbae7bfcf
Faulting package full name: 
Faulting package-relative application ID: 

 

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5 Replies
JeanetteC_Intel
Moderator
443 Views

Hello RcLevi,

 

Thank you for posting in Intel Communities.

 

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

 

1) What is the graphics driver you are using?

  • Current graphics driver installed.
  • Driver version tried.

2) Platform where the games (Forza H and Assetto Corsa) are launched and where to obtain it (Steam, Epic, etc. in case we need issue replication).

3) Provide us with the Intel SSU report from your system. When the download is complete, launch SSU.exe.

  • Scan: Check the box Everything.
  • Click Scan.
  • Review: When finished scanning, click Next.
  • Click Save (.txt)

 

  • NOTE: If you do not wish to submit the SSU report then at least provide us with the following information about your system:
    • Processor make and model.
    • Motherboard make and model.
    • Amount of memory (RAM).
    • Operating System version/build number.
    • Power Supply make and model.

4) Tell us the steps to reproduce the issue.

5) Make and model of your Display/TV/Monitor.

6) Describe the FPS performance issue as best as you can.

  • Per example: FPS drop when entering ‘x’ or ‘y’ section.

 

I will wait for your reply.

 

 

Best regards,

JeanetteC.

Intel® Customer Support Technician

 


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zhangweiliang
Beginner
342 Views

I have the same issue with last guy, but not the same game :delta force

FYI as below:

 

+System
  
-Provider
   [ Name]Application Error
   [ Guid]{a0e9b465-b939-57d7-b27d-95d8e925ff57}
  
 EventID1000
  
 Version0
  
 Level2
  
 Task100
  
 Opcode0
  
 Keywords0x8000000000000000
  
-TimeCreated
   [ SystemTime]2025-01-03T07:42:00.4313858Z
  
 EventRecordID7455
  
 Correlation
  
-Execution
   [ ProcessID]15048
   [ ThreadID]16220
  
 ChannelApplication
  
 Computer14600k牛逼
  
-Security
   [ UserID]S-1-5-18
-EventData
  AppNameIntelGraphicsSoftware.Service.exe
  AppVersion24.50.1001.1
  AppTimeStamp66e80000
  ModuleNameKERNELBASE.dll
  ModuleVersion10.0.26100.2454
  ModuleTimeStamp398a1cce
  ExceptionCodee0434352
  FaultingOffset00000000000c837a
  ProcessId0x115c
  ProcessCreationTime0x1db5dadbea33dd9
  AppPathC:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe
  ModulePathC:\Windows\System32\KERNELBASE.dll
  IntegratorReportId001c9c82-81b1-43c0-bcd5-7e13c3280f8f
  PackageFullName 
  PackageRelativeAppId 

 

 

+System
  
-Provider
   [ Name]Application Error
   [ Guid]{a0e9b465-b939-57d7-b27d-95d8e925ff57}
  
 EventID1000
  
 Version0
  
 Level2
  
 Task100
  
 Opcode0
  
 Keywords0x8000000000000000
  
-TimeCreated
   [ SystemTime]2025-01-03T11:30:21.3643761Z
  
 EventRecordID8006
  
 Correlation
  
-Execution
   [ ProcessID]12596
   [ ThreadID]18096
  
 ChannelApplication
  
 Computer14600k牛逼
  
-Security
   [ UserID]S-1-5-21-1124674189-3615830792-2287644684-1001
-EventData
  AppNameIntelGraphicsSoftware.exe
  AppVersion24.50.1001.1
  AppTimeStamp66e80000
  ModuleNameMicrosoft.UI.Xaml.dll
  ModuleVersion3.1.6.0
  ModuleTimeStampe09b717f
  ExceptionCodec000027b
  FaultingOffset0000000000009125
  ProcessId0x18a8
  ProcessCreationTime0x1db5dd2df5ec572
  AppPathC:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.exe
  ModulePathC:\Program Files\Intel\Intel Graphics Software\Microsoft.UI.Xaml.dll
  IntegratorReportId301929f1-4f55-4bf7-aaf9-a2616424bb8b
  PackageFullName 
  PackageRelativeAppId 

 

 

 FYI as below:

 

1) What is the graphics driver you are using?

  • Current graphics driver installed:-6256
  • Driver version tried:-6253

2) Platform where the games Delta Force are launched and where to obtain it :

-Steam and wegame all have same issue  in same game

3) Provide us with the Intel SSU report from your system

-as attach.

4) Tell us the steps to reproduce the issue:

-when you start in game ,the screen just black,game crashing  and PC restart 

5) Make and model of your Display/TV/Monitor.

-60HZ monitor

6) Describe the FPS performance issue as best as you can.

  • Per example: FPS drop when entering ‘x’ or ‘y’ section. -game not start ,no FPS  item show.

 

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JeanetteC_Intel
Moderator
385 Views

Hello RcLevi,

 

Good day!

 

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and let me know if you need time to share the details I asked for. Please let me know about this information so we can identify the next steps that need to be taken to resolve this issue.

 

I will wait for your reply.

 

 

Best regards,

JeanetteC.

Intel® Customer Support Technician


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JeanetteC_Intel
Moderator
257 Views

Hello zhangweiliang,

 

Thank you for posting in Intel Communities.

 

I understand that you are facing the same problem with a different game. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.  

 

Sincerely,

JeanetteC.

Intel Customer Support Technician


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JeanetteC_Intel
Moderator
257 Views

Hello RcLevi,

 

Since I have not heard back from you, I will close this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

 

 

Sincerely,

JeanetteC.

Intel Customer Support Technician


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