Singing Coils 16GB SPARKLE INTEL ARC A770 TITAN OC

[Morfl]

My 16GB SPARKLE INTEL ARC A770 TITAN OC has the described coil whistling only in one game. I had the PC built a year ago. I have checked that the GPU and cables are in good condition. Drivers are always up to date.
As I said, the whistling occurs strongly in one game, in which I have tried to throttle the performance of the GPU, including the FPS.

Without success, the problem still occurs at 40 FPS, I have reduced the power to 180 watts. The noise is slowly getting louder.

I play other games that are more intensive for the GPU, where the noise is less noticeable.
Nothing can be heard in the Furmark benchmark either.
Can anyone help me please?

Thanks for your help

Driver details
Current
Provider
Intel Corporation
Version
32.0.101.6332
Date of release
2024-12-23
Device details
Adapter compatibility
Intel Corporation
Video Processor
Intel® Arc™ A770 Graphics Family
Solution
2560 x 1440
Bits per pixel
32
Number of colors
4294967296
Refresh rate - Current
144 Hz
Refresh rate - Maximum
144 Hz
Refresh rate - Minimum
50 Hz
Adapter DAC type
Internal
Availability
Operation at full power
Status
This device is working properly.
Location
PCI bus 3, device 0, function 0
Device identifier
PCI\VEN_8086&DEV_56A0&SUBSYS_3937172F&REV_08\6&201A89C0&0&00080008

[RandyT_Intel]

Hello Morfl,

The sound identified is coil whining, which is a sound that happens when vibration of the coil happens in the inductor. This usually happens when the graphics card is running a workload at a high frame rate. Even if you can hear the noise, this should not damage the card or affect functionality. This can happen on other graphics card products depending on components and design, but there are steps that can be taken to reduce the sound intensity. Some recommendations include:

• Capping the FPS to the refresh rate of the monitor or lower
• Enabling V-Sync
• Double checking the power supply efficacy
• Reduce GPU throttling/overclocking

If there is an extreme case of noise and the recommendations do not help, please let me know.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Morfl]

Hello Randy,

I have tried that, but even at 30 FPS and 60 HZ, for example, I have the loud noise, cable and card are stuck.
I have activated V-Sync. I can now rule out everything else.
The problem comes from the coils, I filmed it and it is very audible!
The application where it is loudest runs at about 140FPS, should not be a problem for this GPU.
I have ruled out errors as I have read the Intel guide
https://www.intel.de/content/www/de/de/support/articles/000093133/graphics.html

best regards
Morfl

[Morfl]

Hello Randy,

here is the video, you can clearly hear the noise when opening the game and when closing it is immediately gone.

best regards 

Morfl

[n_scott_pearson]

At this point, you really need to be working with Sparkle. It's their hardware and your warranty is from them.
...S

[RandyT_Intel]

Hello@Morfl 

Since the issue was not resolved by the troubleshooting steps, I can rule out that this card is faulty and needs to be replaced. In this case, kindly contact Sparkle for warranty options. Please be advised that for warranty claims, you should contact the place of purchase directly. The Intel® Arc three-year limited warranty applies to eligible Intel® Arc Cards that are packaged in authentic Intel packaging and sold to end customers as standalone components.

If your Intel® Arc Card was purchased as part of an OEM system, it is subject to the OEM manufacturer's warranty and is generally not supported directly by Intel.

Intel® Arc Graphics Cards Three-Year Limited Warranty Terms and...

SPARKLE - Products - SPARKLE Intel® Arc™ A770 TITAN OC Edition

SPARKLE - Warranty

SPARKLE - Contact

I appreciate your understanding.

Best regards,

Randy T. 

Intel Customer Support Technician