Intel Arc A770 16GB - ArcControl did not work

[donauwald]

Hello together.

First sorry for my bad english.

Got my Arc A770 and I could implement it in my board (Asus Rog Strix z-690F) with i7-12700K, 32 GB Ram and Windows 11 Pro. Used the GPU driver 101.4255, this should be the latest.

But the software Arc Control will not work. I installed the latest driver many times, also with a clean install. But after launch the software, no input with keyboard or mouse is possible.

I could detect in the windows event viewer a interesting message, and it seems for me that the the

QCS.DLL is defekt or incomplete (please find a hardcopy about this as attachment).

Has anyone an idea how to fix this dll or where can I download this dll file. Possible this could solve my problem!?

Much thank`s and kind regards.

[Voork]

My problem was different than your while installing Arc Control but you should try it. Disable Windows UAC in account settings before installing Arc control. See if it fixes the problem.

[donauwald]

Thank you, for your assistance Voork.

Sadly it does not solved my problem.

What I've done:

- Deinstall Intel Arc Control software in the windows settings

- Deactivate UAC in the settings (in windows search "UAC" and then the slider down)

- Reboot

- Clean install driver, additional with Arc Control (previos with 101.4255 and actual with 101.4257 beta)

- Reboot

Result:

- Same error in event viewer regarding ArcControlAssist.exe and QCS.dll as shown in my screeshot before

- I am able to start the Arc Control, can move the window with the mouse, but no inputs are possible

Bye!

[Jean_Intel]

Hello donauwald,

Thanks for posting to the Intel Communities. We would be more than glad to help you with your issue with the Arc Control software.

Since you have already tried Reinstalling the Arc control when performing a clean driver installation, we would like to recommend you run the DDU software How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver and reinstall Intel® Arc™ Control by installing our latest BETA driver.

Best regards,

Jean O. 

Intel Customer Support Technician

[donauwald]

Hello Jean_Intel.

I am very happy about your assistance. Thank you very much.

I did now all things as you discribed above. Already tried the DDU once before, but change there the options and ticked on only the intel things. Now I execute this again with the standard options in windows save mode. After reboot I made a clean install with the latest beta driver 101.4257 and a reboot again.

Result:

- After Windows login, Arc Control appears

- Again, sadly, no inputs are possible, i can only move the arc control window with the mouse

=> sometimes, if i hurry up at software starts and move the mouse over the window, the color of one menue-entry changes, that's all

- then I go to the windows event viewer again and find consistently a application error with the following content:

(this seems to me as an error in the qcs.dll, it has the same size in version 4255 as in 4257. I assume, that not the installation is the problem, but anything is missing in the qcs.dll, necessary for my system. But the windows installation is very new and I would think it's very near to standard)

Name der fehlerhaften Anwendung: ArcControlAssist.exe, Version: 1.66.4728.1, Zeitstempel: 0x640a394e
Name des fehlerhaften Moduls: QCS.dll, Version: 2023.2.21.519, Zeitstempel: 0x63f4c57e
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000000000003a6f1
ID des fehlerhaften Prozesses: 0x0x5714
Startzeit der fehlerhaften Anwendung: 0x0x1D96E450B45F756
Pfad der fehlerhaften Anwendung: C:\Program Files\Intel\Intel Arc Control\ArcControlAssist.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Intel\Intel Arc Control\QCS.dll
Berichtskennung: f8fd9828-c499-44ce-9d0c-a7efbf9b070d
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Kind regards

[Voork]

Maybe try this one? my arc control works fine. See file attached.

<Removed the Attached file>

[donauwald]

Hello Voork.

Thanks a lot, but the attached file has been removed.

At the moment I have no more ideas, but we will see, maybe Jean_Intel can help me.

Merci!

[Jean_Intel]

Hello donauwald,

We understand that the issue is still present. We would like to further investigate this issue. Please, provide us with the following:

• Share a video recording showing the issues you are experiencing and a screenshot of the graphics settings.
• Create a system report using the following applications:

• Intel System Support Utility (Intel SSU) 
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."
• Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards,

Jean O. 

Intel Customer Support Technician

[donauwald]

Hello Jean_Intel.

I am very thankful for all the help in this community.

So, as attatchment you will find all requested informations (hopefully - if i do wrong please tell me).

In the meantime, I've tested different screen resolutions. Normal i use 3840x2160 with a scaling of 150%. For test i decrease this to different lower value with 100% scaling and reboot. Result: Problem persists

With kind regards

Christian

[Jean_Intel]

Hello donauwald,

Thanks for the information provided.

We will do further research on this matter and post the response on this thread once available.

Best regards,

Jean O. 

Intel Customer Support Technician

[donauwald]

Hello Jean.

I've decided to start with a complete new Windows 11 installation over the weekend. A lot of work again - uff

Previously I started with a Windows 10 and a direct update to Windows 11, then refresh all the drivers for my new asus mainboard with

the software amoury crate and also with the intel support&driver assistent. After that I installed all the necessary programms as LibreOffice, Delphi and VMWareWorkstation ...

The Arc A770 was the last thing to do. With the problems described above.

Now, with the completly new installation of Windows 11, the Arc A770 was already attached in the board, driver installation only with Amoury Crate from ASUS and installation of the Arc Control software with 101.4255. All things work fine now, yeah

Step by step expand all needed sofware. No errors detected until now. So far, VMWareWorkstation is missing, but I am realy hopeful that this will also work.

I am happy now, in that you/we can close this discussion.

Plenty thank's for all your help and replies.

Kind regards

Christian

[Jean_Intel]

Hello donauwald,

We're glad to know the information helped. Hopefully, it will help other community members. Since the thread is now solved, we will close it. If you need more information, please submit a new question because this thread won't be monitored anymore.  

Best regards,

Jean O.

Intel Customer Support Technician