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Intel Arc A770 Crashing on Game Sengoku Dynasty

Tanuki_89
Beginner
1,145 Views

Specs:

Intel Arc A770

Ryzen7 5800X3D

32GB RAM 

Windows10 - latest as of today

Driver Version - last 6 versions till latest today.   31.0.101.5084/31.0.101.5122

Game: Sengoku Dynasty (Steam Version)

 

Game does not start with the Error Message shown:

Tanuki_89_0-1703895969026.png

 

 

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Hugo_Intel
Employee
1,090 Views

Hello Tanuki_89


Thank you for posting on the Intel Communities.


Based on the error message it seems there are launch commands set up in Steam, is this the case? Or, does the game natively run on DX12?


I would also like to get your hardware and driver details configuration, so please create and attach a log file from the Intel® System Support Utility so we can get the information.



Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,049 Views

Hello Tanuki_89


Please share with us the system report and let us know if the game is being launched with any launch command so we can further assist.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
988 Views

Hello Tanuki_89


We have not received a response from you so far to help you with this issue, so we will be closing this thread, if you are still experiencing crashes when trying to play this game, feel free to open a new topic.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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