Intel Arc A770 game unexpected close problem

[GauravSahare27]

This issue is a little bit different from my previous issue. I completely change my computer hardware (except Intel Arc A770 LE graphics 16GB). Also I downgraded to my Windows 11 from 24H2 to 23H2 because of game launch problem. I installed Resident Evil 4 Remake 2023 edition.

This time, game running smoothly without lag problem, everything works fine for 10-15 minutes, but after 15 minutes, game closing unexpectedly, reason is unknown, no error message appearing for unexpected close.

First I thought downloaded game files are corrupted, so I verified game files, but game related files are ok, also I uninstalled and clean install Intel Arc graphic driver software. I also followed all possible instructions which is frequently provided. but problem still not resolving, I didn't understand the actual reason of this problem.

Surprisingly I am facing this problem in game only. Not in other software.

I am uploading SYSTEM SUPPORT UTILITY report with HwINFO report.

It seems that Intel graphics not managing games for long play.

[RandyT_Intel]

Hello GauravSahare27,

I don't have an answer at this moment, but I'll investigate it and get back to you as soon as possible. I'm going to look into the issue and information you provided. 

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hello GauravSahare27,

Here are my insights and recommendations regarding this issue. Kindly follow the instructions below and let me know if they work. If not, please provide the needed details so I can determine the next best action to support you.

• Reinstall the Latest Driver:
  • Ensure you have the latest Intel Arc A770 graphics driver installed. You can download it from the Intel website.
• Use Display Driver Uninstaller (DDU):
  • Perform a clean uninstall of your current graphics drivers using DDU. This tool helps remove all traces of the previous driver, which can sometimes resolve persistent issues. You can find instructions on how to use DDU here.
• Check for Dump Files and Event Viewer Logs:
  • Collect any dump files and check the Event Viewer for error logs related to the game crashes. This information can provide clues about what might be causing the issue.
• Report the Bug to Intel:
  • Follow the instructions on how to report a bug or issue with your Intel Arc GPU. This will us to replicate the issue in our lab and work on a fix if necessary. You can find detailed steps on reporting a bug here.

Kindly answer this additional question:

1. May I know the origin of the game (e.g., Steam, Epic Games, etc.)? 
2. Have you updated the game version or any related applications recently? 
3. Have you tried rolling back to the previous graphics driver version? 

I can better understand and potentially resolve the issue you're facing. If the problem persists, please share the collected logs and any additional details so we can further assist you.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[GauravSahare27]

Please provide me more details to collect dump files and event viewer logs.

[RandyT_Intel]

Hello GauravSahare27,

Follow the instructions on how to report a bug or issue with your Intel Arc GPU: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hello GauravSahare27,

I wanted to follow up regarding the information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello GauravSahare27,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Best regards, 

Randy T. 

Intel Customer Support Technician