Intel Arc B570 10G Issue

[song1004]

Hello, I purchased an Arc B570 10GB from Coit around May 2, 2025. After using it for about a month, the video display started to get corrupted. Also, when I use a 12th generation 12400F or a 13th generation 13400K CPU motherboard, a problem occurs, but when I use a different Ryzen 5600x CPU motherboard, the video display works normally!!! Even after receiving A/S from Coit, they say there's nothing wrong, so what should I do? If there's a problem, the company should fix it, so why do I have to complain about it here?

[DeancR_Intel]

Hi song1004,

Thank you for reaching out regarding the video display issues you're experiencing with your Arc B570 10GB graphics card. I understand how frustrating it can be when your equipment doesn't perform as expected, especially after seeking assistance from Coit.

To help resolve this issue, please ensure you have installed the latest graphics driver 32.0.101.6987. You can download the most recent version from the following link: Intel Arc & Iris Xe Graphics Driver.

Additionally, I recommend performing a clean driver installation using the Display Driver Uninstaller (DDU). Detailed instructions can be found here: DDU Instructions.

For further analysis, it would be helpful to gather system information using the Intel System Support Utility (SSU). If you're comfortable doing so, please provide the driver version and any additional details. If not, I am available for a phone call to discuss this issue more quickly. Please let me know a convenient time for you, and I'll ensure we connect promptly.

Thank you for your cooperation, and I look forward to assisting you further.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi song1004,

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi song1004,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 

Best regards, 

Dean R. 

Intel Customer Support Technician