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Intel Arc B580 minor issue - crashing with del button on post

Lamprosman
Beginner
331 Views

Hello,

I have a minor issue with my new Intel Arc b580.

If i turn on my computer and i immediately start spamming delete button in order to enter the bios (probably during post phase) , the gpu seems to crash and although the gpu and the whole computer stays powered on, there is no image on my display and i need to restart the computer in order to work.

If i wait for 1-2 seconds after pressing power button and then i keep spamming del, i can enter the bios just fine.

Computer specs:

Motherboard: Asrock B760m Pro RS/D4 Bios 9.01
CPU: Intel Core i5 14600k
Gpu: Asrock Intel Arc B580 Steel Legend
Memory: 32Gb ddr4 3200mhz G-skill Ripjaws
Psu:  Seasonic Focus GX ATX 3.0 850W 80 Plus Gold

If you need more information just let me know.

Thanks in advance,
Lamprosman

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ACarmona_Intel
Moderator
232 Views

Hello Lamprosman,


Thank you for posting in our communities.


Please generate an SSU report to help me further analyze your system specifications and configurations. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send me the generated SSU.txt file.


Best regards,

Carmona A.

Intel Customer Support Technician


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Lamprosman
Beginner
211 Views

Can i send you the file as message somehow?

Because it contains lots of info about my system and i dont want to upload it publicly.

Thanks in advance

ACarmona_Intel
Moderator
171 Views

Hello Lamprosman,


Thank you for the response.


And kindly check your email or mailbox, as I have sent a message to you via email; please reply back to me your SSU via email.


Best regards,

Carmona A.

Intel Customer Support Technician


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