Intel Arc Control fails to install

[IndianaJones]

I recently bought an Intel Arc 750 graphics card. The latest driver (31.0.101.4091) installed fine, but the installation of Intel Arc Control failed as part of the installation. I've attached the Intel Arc Control installation log file and here are the relevant lines from the log:

[1E7C:26BC][2023-02-19T22:33:20]i301: Applying execute package: ArcControlMsi, action: Install, path: C:\ProgramData\Package Cache\{FFC91B21-FB48-4852-A583-B9C5248B643C}v1.64.4583.3\IntelArcControl.msi, arguments: ' MSIFASTINSTALL="7"'
[1E7C:26BC][2023-02-19T22:33:54]e000: Error 0x80070643: Failed to install MSI package.
[1E7C:26BC][2023-02-19T22:33:54]e000: Error 0x80070643: Failed to execute MSI package.
[3EA8:3BA4][2023-02-19T22:33:54]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[3EA8:3BA4][2023-02-19T22:33:54]i319: Applied execute package: ArcControlMsi, result: 0x80070643, restart: None
[3EA8:3BA4][2023-02-19T22:33:54]e000: Error 0x80070643: Failed to execute MSI package.
[1E7C:26BC][2023-02-19T22:33:54]i318: Skipped rollback of package: ArcControlMsi, action: Uninstall, already: Absent

There's is already one post in this forum regarding this error; while it did not get resolved, I gleaned that I ought to also provide the output of Intel SSU. I've attached the output of SSU as well.

I've tried a clean install after a reboot and also running the installer as an administrator, but no success.

Can you please help resolve? Thanks. 

[Jean_Intel]

Hello IndianaJones,

Thank you for posting on the Intel️® communities. We understand that you are having issues installing the Intel Arc Control software.

We will proceed to check the issue internally and post back soon with more details.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello IndianaJones,

Thanks for waiting for a response.

We would like to recommend you disable the integrated graphics card on your system and try the installation process. Let us know if you get the same result after trying this recommendation.

Best regards,

Jean O.

Intel Customer Support Technician

[IndianaJones]

Hello Jean,

The integrated graphics card is automatically disabled by my motherboard / BIOS when I install the Intel Arc 750. The SSU output that I sent you earlier also shows only the Intel Arc A750 card.

I also checked and it does not even show up in device manager; please see this screenshot:

After verifying that the integrated graphics card is disabled, I re-ran the installation for Arc Control Center, but it failed again. I've attached the log file and the output from SSU again.

[IndianaJones]

Hello Jean,

I was able to find some additional information from the Event Log/Windows Logs/Application. There's an error entry therein whose details are:

Log Name:      Application
Source:        MsiInstaller
Date:          2/24/2023 5:59:55 PM
Event ID:      11722
Task Category: None
Level:         Error
Keywords:      Classic
User:          WWK06\vijay
Computer:      wwk06
Description:
Product: Intel® Arc™ Control -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action ExecArcControlPostProcessingOnInstall, location: C:\Program Files\Intel\Intel Arc Control\, command: "C:\Program Files\Intel\Intel Arc Control\ArcControlPostProcessing.exe" /p 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">11722</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-02-25T01:59:55.5277513Z" />
    <EventRecordID>26906</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>wwk06</Computer>
    <Security UserID="S-1-5-21-1201735258-3784890735-1651011661-1000" />
  </System>
  <EventData>
    <Data>Product: Intel® Arc™ Control -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action ExecArcControlPostProcessingOnInstall, location: C:\Program Files\Intel\Intel Arc Control\, command: "C:\Program Files\Intel\Intel Arc Control\ArcControlPostProcessing.exe" /p </Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B46464339314232312D464234382D343835322D413538332D4239433532343842363433437D</Binary>
  </EventData>
</Event>

[Jean_Intel]

Hello IndianaJones,

We will resume our investigation regarding this matter. We will post back once we have more details

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello IndianaJones,

Thanks for waiting for a response.

You may need to perform a clean Operating System installation. To find information about the fresh installation, check the article. Try clean installation while having the Integrated Graphics disabled.

Also, to further investigate this issue, provide us with an Intel® Graphics Command Center report:

• Open the Intel Graphics Command Center
• Navigate to the Support tab
• Select System Diagnostic
• Click Generate Report
• Select Save and name the output file.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello IndianaJones,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[IndianaJones]

Hello Jean,

I've not had the time to do a fresh OS installation and retry installing Intel Arc Control on the fresh OS installation. I expect to get to it this weekend and will reply early next week.

Thanks.

[Jean_Intel]

Hello IndianaJones,

Thanks for letting me know that you hadn't had the time to try the fresh OS install. We will wait a few days for you to try this recommendation. Let us know if you face any issues or inconveniences.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello IndianaJones,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello IndianaJones,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.

[IndianaJones]

Thanks Jean. I've decided to return the video card.

[Gdgfare]

Dear IndianaJones,

I feel so terrible that I come here too late. But I have solved this problem,,,thanks to Dog Huang.

REASON: the setup program of IntelArcController failed to install ArcControl.Msi because your Windows OS cannot recognize the cmd order 'msiexec'. (if you open cmd with administrator rights and write 'cd\',ENTER,'msiexec /package C:\ArcControl.msi',ENTER, then you may see the message 'Error during installation :'msiexec.exe' is not recognized as an internal or external command')

SOLUTION: add 'C:\Windows\System32' into the environment variable called 'PATH' in system variables of your Windows OS.(if you try cmd again, you may see the message 'cannot find the position', after that you may be able to install ArcController successfully) 

I'm not a native speaker of English, but I hope my reply can help those poor gamers just like myself.

Best Wishes.

[Jamas94]

I just discovered that I lost the system default environment variables due to openVINO.

That's why I can't install intel arc control.

Just restore the following system default environment

%SystemRoot%;%SystemRoot%\system32;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\OpeSSH;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\