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Intel Arc Vulkan error in Detroit Become Human (arc A770)

zatkiel
Beginner
6,910 Views

Besides the known problem that Arc GPUs are not supported by Detroit Become Human, it shows an additional error "Your graphics card encountered a problem with Detroit Become Human (VK_ERROR_DEVICE_LOST)"

 
 
 
 
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Jean_Intel
Employee
6,880 Views

Hello zatkiel,


Thank you for posting on the Intel️® communities. We understand that you are facing an error message when playing Detroit Become Human on your Intel ARC A770.


In order to have a better understanding of your issue, please provide me with the following:

  • Does this error message occur when launching the game?
  • What are the games distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect).
  • Provide us with a screenshot of the error message.
  • Share a video showing the issues you are experiencing.
  • Create a system report using the following applications:


  • Intel System Support Utility (Intel SSU)  
    • Download the Intel SSU
    • Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 
    • Click on the menu where it says: "Summary" to change it to "Detailed View." 
    • To save your scan: click on "Next"; then "Save." 


  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.


Best regards, 

Jean O.  

Intel Customer Support Technician



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zatkiel
Beginner
6,850 Views

Sure,  it's a pretty old platform but I don't have any Rebar limitation at 900p 

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Jean_Intel
Employee
6,803 Views

Hello zatkiel,

 

We have replicated this issue internally and our driver debugs team is working on it under bug ID 1809413064. Unfortunately, we cannot commit to any outcome or ETA, stay tuned for future driver releases.

 

Since this process requires further effort on our part, we are considering closing this case. However, before doing so, we would like to know if you agree with this.

 

Best regards,

Jean O. 

Intel Customer Support Technician


zatkiel
Beginner
6,798 Views
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Jean_Intel
Employee
6,755 Views

Hello zatkiel,

 

Thanks for your response.


Since you agreed to close the thread, we will proceed to do so. If you need additional information, please submit a new question, as this thread will no longer be monitored.  

 

Best regards,

Jean O.

Intel Customer Support Technician


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