Intel® Core™ Ultra 5 125H Laptop Not Showing Intel® Arc Graphics in Acer Aspire go 14

[Deepakmeena]

It is showing Intel (R) Graphics  in Task Manager and in DirectX Diagnostic tool . My Laptop is Acer Aspire Go 14 with intel core ultra 5 125h with 16 gb ram and 512 gb ssd . 

[PatrickV_Intel]

Hi Deepakmeena,

Thank you for reaching out to the Intel Community Forum. I will look into this further and will update you as soon as a solution is found. I appreciate your patience and understanding.

If you have any questions, please let us know. Thank you.

Best regards,

Patrick V.

Intel Customer Support Technician

[PatrickV_Intel]

Hi Deepakmeena,

Thank you for your patience while I investigated this matter further. After replicating the issue on our end, we discovered why Intel(R) Graphics is showing instead of Intel ARC Graphics.

Here are the details:

• DDR5 memory has an internal dual-channel architecture of 32-bit x 2, which does not qualify as a true physical dual-channel configuration.
• For optimal performance, a physical dual-channel memory setup must be:
  • 64-bit x 2 for DDR4, or
  • (32-bit x 2) x 2 for DDR5 — meaning two separate RAM sticks.

Therefore, to fully unlock the performance of Intel® Arc Graphics, a genuine dual-channel memory configuration is necessary.

For more information about this laptop’s pre-installed RAM configuration or assistance with RAM upgrades, please contact ACER support directly.

Since no further assistance is needed from our end, we will now proceed to close this Thread. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Patrick V.

Intel Customer Support Technician