Intel Driver & Support se congela

[Dread7]

Desde hace unos meses cada actualización de drivers para gráficos ARC se queda congelada sin terminar el proceso.  El día de hoy volvió a suceder con la siguiente actualización: 

 Intel® Graphics Driver 32.0.101.6790 (certificado WHQL) para gráficos Intel® Arc™ serie B, gráficos Intel® Arc™ serie A, gráficos Intel® Iris® Xe y procesadores Intel® Core™ Ultra con gráficos Intel® Arc™

Utilizo Windows 11 en una laptop HP Spectre X360 y sólo sucede cuando trata de actualizar a una versión superior el driver mencionado. Al punto de congelar también el explorador de la laptop. Al intentar reiniciar de manera manual no se apaga el sistema operativo y se mantiene con el texto de Reiniciando. Quisiera saber si hay alguna forma de corregir esta falla para poder actualizar de manera normal sin preocuparme porque tener que apagar la laptop forzándola con el botón de apagado cada vez que suceda.

PD: al entrar a la página del asistente de controladores me marca como "instalación exitosa" a pesar que no se dio por concluida en la máquina.

[Mike_Intel]

Hello Dread7,

Thank you for posting in Intel community Forum.

Por favor, ten en cuenta que solo puedo apoyarte en inglés. He utilizado una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber alguna traducción inexacta.

For me to further check this, please help provide the following details:

1. What is the model of your Graphics controller?
2. What is the model of your processor?
3. What is the brand and model of your laptop?
4. How did you updated the driver?
5. Are you using Intel® Driver & Support Assistant?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Dread7]

Hi Mike, thanks a lot for your time. I will try my english.

1. WDDM 3.2 -  32.0.101.6790 version

2.  12th gen intel core i7 1260p (16cpus)

3. Hp spectre x360 2 in 1 16-f1xxx

4. I'm updating from  Intel D&S assistant web (https://www.intel.la/content/www/xl/es/support/intel-driver-support-assistant.html) making a clean updating

can't understand why the program is freezing and making trouble. I've never had this problem before. 

[Mike_Intel]

Hello Dread7,

Thank you for the update.

Since IDSA is web base, there is a lot of factors that can affect its functionality.

You may try to download and install the latest Graphics driver if you are using the embedded Graphics of the processor. Here is the link:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Dread7,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Dread7]

hi mike, thanks for asking.

I read your answer, but I haven't checked the result because there is no update for my graphics card at the moment. When I can verify, I will write back here to let you know.

[RandyT_Intel]

Hello Dread7,

Thank you for your response. I understand that you're waiting for an update for your graphics card. Please feel free to reach out once you have had a chance to verify the results. You may also follow the instructions provided by Mike in his previous post.

Best regards,

Randy T.

Intel Customer Support Technician

[Mike_Intel]

Hello Dread7,

I hope you are having a good day.

I am just checking if you already tried to install the driver manually and not using the IDSA.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Dread7]

Hello everyone, thanks for being aware of the problem. I downloaded the update directly from the page and, at first, got an error that did not allow the completion of the installation. The second time I tried it worked well, without the laptop freezing or anything. I suppose that from now on I will perform this same procedure with each graphic update

[Mike_Intel]

Hello Dread7,

Thank you for the update and I am glad that you were able to install and update the driver this time.

Since there is no more issue, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician