Intel(R) Iris(R) Xe Graphics performance issue VDI session ( Citrix or Zoom )

[Sigi]

Dear all,

since a while we have a huge performance issue regarding to the new driver for " Intel(R) Iris(R) Xe Graphics "

just now, we are using the old driver from 10/2023 ( intel-arc-and-iris-xe-graphics-windows-dch-driver-31-0-101-4887 ) this driver works fine so far, but all newer driver are not useable

It would be great, if Intel will fix this theme as soon as possible

Facts:

Lenovo Notebooks ( System-SKU LENOVO_MT_21F6_BU_Think_FM_ThinkPad T14s Gen 4 )

Citrix Workspace 2405

Adaptertyp Intel(R) Iris(R) Xe Graphics Family, Intel Corporation-kompatibel

Prozessor 13th Gen Intel(R) Core(TM) i7-1365U, 1800 MHz, 10 Kern(e), 12 logische(r) Prozessor(en)

Please let me konow, if you need some further infromation

Kind regrads

Sigi

[NormanS_Intel]

Hello Sigi,

Thank you for posting in the community!

I would like to gather more information about this issue in order to identify the root cause. Please answer the following:

1. Could you let us know which driver versions you've tried so far? Also, when installing the driver, it might be beneficial to perform a clean installation first, as this can sometimes resolve the issue.
2. Could you provide more details about the performance issues you're experiencing with Citrix or Zoom? Are you encountering freezing, slow performance, or something else? 
3. Additionally, is this problem occurring only on this computer?

In the meantime, you might find our Citrix Workspace Client - Performance issues with Intel® Arc™ article helpful. It suggests updating to the latest driver version as a potential solution. 

Best regards,

Norman S.

Intel Customer Support Engineer

[Sigi]

Hi Norman,

thanks for the reaction/questions and yes for sure, I want to help you for to find  the root cause

In the past I tried following Graphic driver:

• delivered from Lenovo Driver update support -> Intel Graphics Driver - 10 (21H1 or Later)/11 (21H2 or Later) - 31.0.101.5590
• delivered from Intel Driver update support -> Intel® Graphics Driver 32.0.101.5768 (WHQL-zertifiziert) für Intel® Arc™ Grafikkarten der A-Serie, Intel® Iris® Xe Grafik und Intel® Core™ Ultra Prozessoren mit Intel® Arc™ Grafik
• delivered from Intel Driver update support -> Intel® Graphics Driver 32.0.101.5972 (WHQL-zertifiziert) für Intel® Arc™ Grafikkarten der A-Serie, Intel® Iris® Xe Grafik und Intel® Core™ Ultra Prozessoren mit Intel® Arc™ Grafik

we are using following Citrix Workspace version

• Citrix Workspace 2405 ( 24.5.10.29 ) since 07/2024
• Citrix Workspace 2403.1 ( 24.3.1.9729 ) from 05/2024 to 07/2024

At all cases, the VDI sessions are very slow and if I downgrade to the old Version ( 31.0.101.4887 ) all things are fine

Kind regards

Sigi

[RobbieR_Intel]

Hello Sigi,

Thank you for providing detailed information about the drivers you've tested and the version of Citrix Workspace in use. It's helpful to know that downgrading to the older driver resolves the performance issue.

To better understand and help pinpoint the root cause, could you kindly answer the following additional question.

• Are there other applications besides Citrix where you notice similar performance degradation with the newer drivers, or is this issue only occurring in Citrix?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your Response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[Sigi]

Hi Robbie,

thanks for your questions.

just in the moment I tested the newest driver ( Driver Version32.0.101.6077 ) and it looks much better, means I started my VDI via Citrix and the performance inside the VDI is quiet good also together with enabled bluetooth

But anyway, I send you the log files, first with the old driver and the other one with the newest driver.

Kind regrads

Sigi

[MVoss]

Which Citrix Version are you using? My company only allows 24.5.10.29. I have the same issues and it is not better with the new driver. 

[DhannielM_Intel]

Hello Sigi,

Currently my colleague is away, and I will handle the thread. First, I am glad that your issue was resolve., since it was looking fine now. I will go ahead and close this thread. Yet if you encounter any issue again, please do not hesitate to create a new thread as this will no longer monitored.

Additionally, @MVoss it is best to create a separate thread on this so we can further assist you on that thread.

Best regards,

Dhanniel M.

Intel Customer Support Technician