Intel arc 750 display issue

[AeonQuake]

Using Gunnir arc a750 with ryzen5 7500F and 16gb 5800mhz ram and 650W 80+ bronze Thermaltake PSU.

The problem is, you can see in the video. Scrolling isn’t smooth. I thought might be some minior issue. But later I found that it also occurs while watching videos and even browsing internet. Its kinda like some kind of shuttering or something. I cant explain.

I tried diffrent gpu drivers. Updated and rollback but nothing helped.

I tried resetting monitor Settings from OSD menues, didn’t help.

Tried 60Hz, 75Hz, 100Hz display mode, but not improvement.
Using via HDMI cable.

Please help me to fix this issue

[JeanetteC_Intel]

Hi @AeonQuake,

Thank you for posting in Intel Communities.

Did this happen out of the box, or you are just encountering it recently?

When you said you tried different GPU drivers, does that include Arc driver 101.5971 which is the latest as of this writing? And, if you can recall, what other Arc driver versions did you try?

Have you tried a different HDMI cable, a different HDMI port on the monitor (if available), DisplayPort (if available in the monitor) or even another monitor or TV? This is to further isolate if there are any problems with those.

Does it also happen when scrolling horizontally?

Lastly, what is the exact monitor model so I can also check (if you have a weblink to the product, you can also let me know).

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[AeonQuake]

Yes, I tried latest driver. But it didn’t fix the issue.
But I fixed the issue using DDU (Display Driver Uninstaller) an application from e third party website.

[JeanetteC_Intel]

Hi @AeonQuake,

I'm glad to know that you fixed the issue. I'll take note of this and should you need help in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician