Intel arc a770 doesn't work in houdini

[Tushar2]

I tried explosion simulation in houdini with my a770 gpu. But it only shows a cube shape instead of fire. Attached an image that shows

[Bandit8623]

https://community.intel.com/t5/Intel-ARC-Graphics/Need-help-Reporting-a-bug-or-issue-with-Arc-GPU-PLEASE-READ-THIS/td-p/1494429/jump-to/first-unread-message

[Jean_Intel]

Hello Tushar2,

Thank you for posting in the Intel Communities. We would be more than happy to help you with your problem with the Houdini application issue. To better assist you, please provide us with the following:

• Where did you obtain the application?
• Did you have another GPU installed on this PC?
• Could you share information about the steps to reproduce the issue?
• To review further system details, provide us with the Intel SSU report from your system.
  • Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click on "Next"; then "Save."

Best regards

Jean O.

Intel Customer Support Technician

[Tushar2]

Everything worked fine with my previous card 1050ti

[Tushar2]

Also, this dialogue pops up when I launch houdini

[Jean_Intel]

Hello Tushar2

We are jumping into your thread to check if you have been able to gather the information we requested in our previous post. Please note that the details will help us to better assist you.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Tushar2,

Since you had a 1050ti installed in your system before the Intel Arc A770, we would like to recommend you run the Display Driver Uninstaller to eliminate all files from the Nvidia card, such as Firmware, drivers, and leftovers, and then freshly install the new driver, 31.0.101.4887. If you don't use the DDU, there may be Nvidia files causing issues when you change to the Intel Arc graphics.

We also want to thank you for the information provided, but we noticed that there is some information missing:

• You shared a screenshot of the preview section of the Intel SSU, but we would like to review the entire report saved in a text file. You can check this article with further instructions to gather the logs.
• Where did you obtain the application? Did you use the official website or a third-party option?
• Provide us with a detailed description of the step-by-step to reproduce the issue. This information will help us better understand the problem; if necessary, it will guide us with issue reproduction purposes.
• Also, share with us the exact graphics model of your Intel Arc A770. We would like to know if it is the Limited Edition card or if it's an Intel Arc from a different manufacturer.

Best regards

Jean O.

Intel Customer Support Technician

[Tushar2]

Romoved all nvidia files

Ssu report in attachment

Downloaded houdini from official website

The problem occurse in every pyro simulation

Gpu details in attachment

[Jean_Intel]

Hello Tushar2

Thank you for the information provided and for trying our recommendations. However, when reviewing your system report, we noticed that the graphics driver is still version 31.0.101.4885. Did you install driver 31.0.101.4887? If not, try running the DDU again to freshly install the new driver

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Tushar2,

We would like to confirm if you have been able to test the new driver 31.0.101.4887. Let us know whether the graphics card behaviour improved or not .

Best regards,

Jean O.

Intel Customer Support Technician

[Tushar2]

I have and it's the same

[Jean_Intel]

Hello Tushar2,

Thank you for letting us know that the issue remains on the latest drivers. Based on this, we will proceed to look into this matter internally, and we will post back as soon as we have more details about this system.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Tushar2,

We are still reviewing this matter internally, but we would like to request some information to further look into this matter:

• Which application version are you using?
• Are you using the Houdini Apprentice application? If not, let us know the correct application you are using.
• Please provide us with a video that demonstrates the step-by-step process to reproduce the issue that you are experiencing. It would be helpful to have more detailed information about the steps you took to encounter the problem. A video of the process will ensure that we do not overlook anything if we need to replicate the issue.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Tushar2,

We are checking if you have been able to gather the information we provided. Note that the information will help us to better research your problem internally.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Tushar2,

Since we have not received a response from you, we will proceed to close this thread. If you have any other questions, open a new thread as Intel will no longer monitor this one.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Tushar2,

Before we close this thread, we would like to make one more attempt to ask for additional details regarding the steps needed to replicate the issue. We are eager to test the application, but as we are not familiar with the software, we would greatly appreciate it if you could provide us with more information on how to reproduce and test the problem.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Tushar2,

We are checking on your thread once again to ask for the details of the step-by-step to reproduce the issue. We appreciate it if you could share more information so we can reproduce the problem you are experiencing.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Tushar2,

We will proceed to close this thread, as we have not received a response from you. We were looking forward to further to replicate your issue internally to research this issue more deeply, but we needed more information about the steps needed to replicate.

If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards

Jean O.

Intel Customer Support Technician