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IntelARC, OpenGothic: Vulkan driver crash

Try
Beginner
1,514 Views

Hello! I'm working on opensource game project and recently got a ARC crash report.

Github ticket: https://github.com/Try/OpenGothic/issues/426

GPU: Intel(R) Arc(TM) A750 Graphics
0x00007ff60b54f456: dbg::call_stack<64u>::collect(unsigned int) in C:\OpenGothic\stable-1891\Gothic2Notr.exe
0x00007ff60b3cf8bc: CrashLog::dumpStack(char const*) in C:\OpenGothic\stable-1891\Gothic2Notr.exe
0x00007ff60b3cff99: signalHandler(int) in C:\OpenGothic\stable-1891\Gothic2Notr.exe
0x00007ff60b525f92: _gnu_exception_handler in C:\OpenGothic\stable-1891\Gothic2Notr.exe
0x00007fff6465c876: _C_specific_handler in C:\Windows\SYSTEM32\ntdll.dll
0x00007fff6467241f: _chkstk in C:\Windows\SYSTEM32\ntdll.dll
0x00007fff646214a4: RtlRaiseException in C:\Windows\SYSTEM32\ntdll.dll
0x00007fff64670f4e: KiUserExceptionDispatcher in C:\Windows\SYSTEM32\ntdll.dll
0x00007ffed8c8c132: ctlTemperatureGetState in C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_aad518f1f2838431\igvk64.dll
0x00007ffed8bc0d78: ctlTemperatureGetState in C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_aad518f1f2838431\igvk64.dll
0x00007ffee368916d: vkDestroyDescriptorPool in C:\Windows\SYSTEM32\vulkan-1.dll
0x00007ffed2bd021a: ...\libTempest.dll

After initial investigation conclusion was made that, something is not working quite correct in driver, when VkDescriptorSetLayoutBinding::descriptorCount is zero.

In this scenario allocation works, but than driver fails to de-allocate descriptor pool later.

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Jean_Intel
Moderator
1,447 Views

Hello Try,

 

Thank you for posting on the Intel️® communities. We understand you are experiencing crashes with Intel® Arc™ Graphics on your open-source game project.

 

We would like to further investigate this matter; provide us with the following information:

Have you been able to replicate this error on third-party graphics?

Create a report using the Intel System Support Utility (Intel SSU) 

  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Try
Beginner
1,407 Views

Hi, Jean and thanks for reply!

 

You almost right: one of the players reported crash on ARC. On my side I don't have this particular GPU.

> Have you been able to replicate this error on third-party graphics?

No, at home I have NVidia 3070 and Intel UHD. NVidia - re reproduction at all. UHD testing is limited (game requires rayQuery to hit offended code-path), but unit testing works.

 

Also no warnings in Vulkan validation layers

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Jean_Intel
Moderator
1,381 Views

Hello Try,

 

Thanks for the information provided.

 

We understand that you don't have an Intel® Arc™ Graphics. To further investigate this problem, we would like to ask you if you can recommend the affected person to join our thread or create a personal one. We may need to get more system information and provide some troubleshooting steps that they can try to solve the issue.

  

Best regards,

Jean O. 

Intel Customer Support Technician


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Try
Beginner
1,367 Views

Hi, Jean!

SSU report from user is in attachment.

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Jean_Intel
Moderator
1,338 Views

Hello Try,

 

We appreciate your response.

 

Looking at the report you have shared, we noticed that the operating system build reported is 19044. The latest version available at the moment is 19045. Could you advise the affected person to install all the necessary Windows Updates on their system?

 

Also, we recommend performing a clean driver installation of the 31.0.101.4146 driver one more time. Doing a clean install of the software/drivers for any hardware can help to fix specific issues that can be associated so any additional software that might be causing malfunction.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Moderator
1,259 Views

Hello Try,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Try
Beginner
1,253 Views

Hi, Jean!

 

Yes, I've advised player to update his driver and also point him to this forum. Unfortunately he didn't responded yes.

We can close this case for now, assuming that fix helped him, and reopen if he will comeback.

 

Regards, and thanks for your help!

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Jean_Intel
Moderator
1,244 Views

Hello Try,

 

Thanks for the information provided.

 

We will wait for a few days to confirm if there is an update regarding this matter. Let us know if you have an update from the player to see if the issue is still present or if they face any inconvenience to try the recommendations.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Moderator
1,204 Views

Hello Try,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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Jean_Intel
Moderator
1,187 Views

Hello Try,

 

Before closing the thread, we would like to make a new post informing you that since you are the game developer, you should report the issue on your project in the Intel Developer Zone. Create an account to submit your inquiry in our Intel Developer Zone, as the document you refer to comes from this website. So, you receive further troubleshooting support and get access to documentation. 

 

Intel Developer Zone - Contact Page 

https://software.intel.com/en-us/support


If you need additional information, please submit a new question since this thread will no longer be monitored.  

 

Best regards,

Jean O. 

Intel Customer Support Technician


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