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Hello RVAN9,
Veuillez noter que j’ai utilisé un outil de traduction Web pour traduire cette réponse, par conséquent, il peut y avoir une traduction inexacte.
Thank you for reaching out! I understand that you're encountering the issue, "intelgfx.log not found".
To further understand the issue being experienced, please answer the following questions:
- Was this working fine before?
- Have you done recent changes to the system?
- What troubleshooting steps has been done?
To assist us in analyzing the details of your system and addressing the issue effectively, we kindly ask you to generate a System Support Utility (SSU) report. This report will provide us with comprehensive information about your system's configuration, helping us identify any potential incompatibilities or issues.
To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*.
Best Regards,
Robbie R.
Intel Customer Support Technician
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Hello, thank you very much for your quick reply.
All I did was update Windows 11 and Intel with their Intel® Arc™ & Iris® Xe Graphics Update Tool - Windows*.
I have this problem on the first update when I bought the computer.
I then downloaded the official GPU software
gfx_win_
2 formattings, and with each update the problem returns.
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Hello RVAN9,
Thank you for responding. Have you tried to do a Clean Installation of the latest Graphics Driver?
I have also noticed that you did not provide a SSU log report. With that being said, please provide it so that I may have more details about your system.
To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*.
I look forward to your response.
Best Regards,
Robbie R.
Intel Customer Support Technician
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Hello RVAN9,
I wanted to check in and see if you had a chance to go through the questions I shared earlier. Whenever it’s convenient for you, just let me know; I'm happy to continue assisting you.
Best regards,
Robbie R.
Intel Customer Support Technician
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