Issues with Using ARC B580 12G in DOTA2

[LynnZhai]

Here is my hardware information:

CPU: i7-14700K;

Motherboard: MSI PRO-Z690-A DDR4 ,with the latest Bios version;
Memory - 16G*2 3600 DDR4;

System Version:Win11 24H2

PSU: Seasonic GX-1300W

I am currently using a Intel B580 graphics card with driver version 32.0.101.6262.

I encountered two issues while playing Dota 2 on the STEAM platform:

Firstly, the game crashes,but only once;

Secondly,in Dota2's Settings - Video - Display Options, I can only choose to play at 3840*2160@60 frames.Previously, with my AMD RX7900XTX and UHD770 integrated graphics, I could select higher frame rates (such as 120,144, 165) at 4K resolution.

I'm wondering why this might be happening

[JedG_Intel]

Hi LynnZhai,

It seems that you are encountering an issue while playing Dota 2. Please share the information below for me to address this properly.

1. Are there any error messages when the game crashes? If yes, please attach a screenshot.

2. Is the issue isolated to Dota 2?

3. What display cable are you using?

Please also generate SSU report for me to check your system configuration and components.

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[LynnZhai]

Hello! Jed.

Thank you for your response!

When the Dota 2 crash, there was no message. The game just frozed and then crashed after a few seconds.

Actually, I cannot pinpoint it as a graphics card issue since I didn't encounter this problem when using other graphics cards or integrated graphics for Dota 2.

I used the same HDMI 2.1 cable as before with different graphics cards.

And here is my SSU report .

I hope to receive your reply soon.

[JedG_Intel]

Hi LynnZhai,

Thank you for sharing this information.

For further troubleshooting, please try to follow the steps below.

1. Adjust the in game settings

2. Check for Windows updates

3. Monitor the system temperature

If the issue persists, could you please send a short video clip of the issue?

About the display options, have you tried using a different cable to see if it will make a difference? Also, please share the full model of your monitor/s.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello LynnZhai,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician