Low framerate on Sonic Frontiers

[The_Hyphenator]

Hi, I've been trying to get Sonic Frontiers up to an acceptable framerate on my NUC 12 Serpent Canyon, but not having any luck at all. Seems that no matter what settings I play with, the FPS in the main world is stuck between 30 and 40 FPS. I've tried adjusting every graphical setting in the menus, using Steam launch options to force it to launch in DX12 and Vulkan, Adaptive Tessellation and the compatibility options in ArcControl, but nothing seems to be making any kind of impact.

The hardware should be adequate to get 60 FPS at 1080p, according to the recommended specs, but even dropping the resolution down to 720p makes no difference to the framerate, which suggests to me that something else must be going on. Driver version is 32.0.101.6078.

EDIT: I realized after some thought that the updater might not be finding the most recent Arc driver. Sure enough, I did a search and found out that there was a new version released on 10/24. I updated to that...and the framerate is actually WORSE. It is now having severe frequent drops below 30 FPS. Again, no settings changes seem to help.

[DeancR_Intel]

Hi The_Hyphenator,

Thank you for posting in the community

Please make sure you provide the following basic information when reporting a bug:

1. What is the graphics driver you are using?

• Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest Beta driver. Our Beta drivers go through all Intel quality assurance processes and are safe to use for evaluation.

1. Tell us the name of the game or application and where to obtain it (Steam, Epic, etc.)
2. Kindly provide a screenshot of your game settings/configurations of the graphics.

If you have a game or app that is not performing as you would expect then we need to know it. However slow performance is very subjective.

Numbers and statistics speak a universal language so when submitting your bug to Intel try capturing the following information:

1. Describe the performance issue as best as you can.

• Per example: FPS drop when entering ‘x’ or ‘y’ section.

1. Provide screenshots or describe the graphics settings used in-game.

• Per example: Ultra quality preset, video resolution, ray-tracing on, etc. etc.

1. Submit CapFrameX capture data (.json files) reproducing the issue. 

• Capture data at least 3 times to define a good performance baseline.

About CapFrameX

This is a 3rd party tool for frametimes capture and analysis based on Intel's PresentMon. The overlay is provided by Rivatuner Statistics Server (RTSS).

CapFrameX Installation instructions:

1. Go to https://www.capframex.com/download and download the latest version of CapframeX.
2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
3. Unzip both installers and install them.
4. Launch CapFrameX and then close it. This is so it creates the user Configuration folder.
5. Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
6. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
7. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
8. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

Capturing the Performance Data:

1. Open CapframeX and do NOT minimize or close it.
2. Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
3. Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
4. Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
6. To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".

Best regards,

Dean R.

Intel Customer Support Technician

[The_Hyphenator]

Thanks for the reply. I can't do the frame capture at the moment because I'm going to be busy for a few days taking care of my sick girlfriend. However, once that's taken care of I'll get the data and share it here.

[DeancR_Intel]

Hi The_Hyphenator,

I appreciate your prompt response and understand that gathering the requested information can take time. Please take all the time you need. Wishing you a smooth process, and I look forward to your follow-up. 

1. While I wait for the CapFrameX data, please try the following as well:

• What is the graphics driver you are using?
• Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest Beta driver. Our Beta drivers go through all Intel quality assurance processes and are safe to use for evaluation.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi The_Hyphenator,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi The_Hyphenator,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician