My rendering latency has been consistently high while playing CS，I’m using B580

[KH114514]

我用的画质很低， 任务管理器显示我的显卡使用率不高，可能是驱动有问题，

另外，当我玩 Craftopia 时，屏幕总是一个一个地冻结，有时还会变得模糊。也许是因为我还没有优化这个游戏

请检查此文档，它来自 SSU

[VonM_Intel]

Hi, KH114514.

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。

Thank you for posting in our Community. Based on your description, it seems that your high rendering latency and graphics issues could be linked to either the driver or the game settings.

I reviewed the SSU logs you provided and noticed that the graphics driver installed on your system is outdated. I strongly recommend updating to the latest version, 32.0.101.6559. Additionally, please use Display Driver Uninstaller (DDU) to ensure a clean installation of the updated driver. This should help resolve the freezing and rendering issues you're experiencing in games like CS and Craftopia.

If the issue persists, please provide CapFrameX data for CS and Craftopia. This will help us analyze performance metrics more thoroughly and identify any issues. However, please share a CapFrameX file that captures at least 5 minutes of gameplay. Additionally, if possible, please provide a video recording of the issues (freezing and blurriness in Craftopia, as well as high rendering latency) so I can better understand the problem and suggest appropriate fixes.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, KH114514.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[KH114514]

Here is it,please check it

[KH114514]

Oh,sorry,isn't  it,
I tried 4 different driver from 2024.10 to the newest,but it didn't work much
sorry,I'm busy these days,so I will provide CapFrameX data after days

[VonM_Intel]

Hello, KH114514.

Could you please specify the exact driver versions you have tried to fix the issue? Additionally, have you used Display Driver Uninstaller (DDU) to ensure a clean installation of the updated driver? This should help resolve the freezing and rendering issues you're experiencing in games like CS and Craftopia.

Regarding CapFrameX, please provide the data when you have time, and I'll continue investigating the issue.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, KH114514.

Were you able to check the previous post? Kindly let us know if you still need assistance.

Best regards,

Von M.

Intel Customer Support Technician

[KH114514]

Dear Sir,

I have finally discovered the cause of this problem: Intel is running in my backend ® During DSA, a program called DSAService takes up my CPU performance, causing frame drops. I hope you can solve this problem as soon as possible.

Thank you for your assistance

[VonM_Intel]

Hello, KH114514.

I see that the Intel Driver & Support Assistant (DSA) service is running in the background and consuming significant CPU resources, leading to frame drops. I also noticed that you posted a similar issue in this community thread: Intel Community Thread, where one of our technicians has already provided troubleshooting steps. To avoid duplication and confusion in resolving this matter, may I proceed to close this thread?

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, KH114514.

Were you able to check the previous post? We're here to help if you need further support.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, KH114514.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician