Perfomance drop .mp4 format Robocop

[Mynameforum]

In the game Robocop Rogue City when video placed to any 3d surface/model and showed to the player it has perfomance drop and underutilisation.
Also in the middle of the campaign there a level with many 3d surfaces with video files placed on them and in result it gives 5 fps.
Developers used .mp4 container/format for storing video files for some unknown reason not typical .bik bink video.

Card Sparkle A380 Elf, driver 6449. Win 10. No codecs installed in the system or something like that.

[DeancR_Intel]

Hi Mynameforum,

Thank you for posting out to the Community.

To assist you more effectively, could you please provide the following information?

• Intel® System Support Utility (SSU) Report:
  • This report will give us a comprehensive view of your system's configuration and help us identify any potential issues. You can download the SSU here: Intel® System Support Utility for Windows*. After downloading, open the application, click "Scan," and save the report to share with us.
• Troubleshooting Steps:
  • Could you let us know any troubleshooting steps you've already tried? This will help us avoid repeating steps and focus on new solutions.
• Driver Installation:
  • Have you tried using the Display Driver Uninstaller (DDU) or performing a clean installation of the latest Intel graphics driver (Clean Installation of Intel® Graphics Drivers in Windows*)? This can sometimes resolve performance issues by ensuring a fresh start with the latest driver (32.0.101.6647) here: Intel® Arc™ & Iris® Xe Graphics - Windows*.

Share a capframeX data for further checking. Follow the steps here: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Mynameforum]

Could you let us know any troubleshooting steps you've already tried
I played the game previously on gtx 1050 and can compare. Nvidia card drops fps only when vram is full.

you tried using the Display Driver Uninstaller
Driver is installed on a fresh OS in december or so.

installation of the latest Intel graphics driver
I will update driver maybe 1 time per half of the year. The machine is working and other games too.

[DeancR_Intel]

Hi Mynameforum,

Thank you for reaching out and sharing your experience with the performance drop when playing MP4 format videos. After reviewing your setup, I noticed that the graphics driver currently installed on your system is outdated.

To potentially resolve this issue, I recommend updating to the latest driver version. Please download and install the latest Intel Arc & Iris Xe Graphics driver, version 32.0.101.6647, from the following link:

Download the Latest Driver

Updating your driver can often improve performance and resolve compatibility issues. Once you've updated, please let me know if the performance improves or if you encounter any further issues.

Thank you for your cooperation, and I'm here to assist you further if needed.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Mynameforum,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician