Poor perfomance on Overwatch 2 after season latest of game

[Mayior]

I noticed that before updating the season, overwatch had a performance so much better performance. Remember it runs more than 200FPS. I also tried runs in directx 11 and 12 (directx 11 runs better). I tried to realize clean installation of windows in the cloud and issue present in the poor performance run at 40 fps on average. I also see an abusive use CPU with my i7 9700f, 16gb RAM, which achieves 100% use without third-party applications open. I tried out runs in high priority as task manager. However, the trouble is still yet

[VonM_Intel]

Hi, Mayior

Thank you for posting in our Community. Based on your observations, significant FPS drops, high CPU utilization, and poor scaling even after a clean Windows installation, it does appear this issue may be linked to changes introduced in the most recent Overwatch 2 season update. To better assist you, I’d like to gather a few additional details:

• Have you installed any recent updates for Windows or Overwatch 2 before the issue began? This helps pinpoint correlation with specific patches.
• What are your current in-game graphics settings? Have you tested both DirectX 11 and 12 after the update?
• Have you noticed any specific areas, actions, or game modes where the FPS drops more significantly? 
• You mentioned performing a clean Windows installation via the cloud. Did you also reinstall the chipset and GPU drivers manually after that?

I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance. 

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Mayior]

Overwatch is up to date, just like Windows update. I set the graphics to medium with FSR 1 at 67% in 1080p. On DirectX 12, performance is worse than on DirectX 11. Even in the menu, the game stutters when starting. When launching training mode, it seems to load the game in a way that maximizes FPS. Yes, the chipset and drivers are updated and WHQL

[JeanetteC_Intel]

Hello Mayior,

Thank you for providing these crucial details. It appears that your current driver is not the most recent version. Please perform a clean installation using DDU with the latest driver version 32.0.101.6793.

If the problem continues, please submit CapFrameX capture data (.json files) that demonstrate the issue. Make sure to capture data at least three times to establish a reliable performance baseline.

I look forward to your response. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[Mayior]

The issue still persists, I record a simulation of my gameplay.

[JeanetteC_Intel]

Hello Mayior,

I'll make a note of this and will look into the issue internally. I'll provide an update as soon as it's available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[VonM_Intel]

Hello Mayior,

Thank you for sharing the CapFrameX results with us. We appreciate your efforts in helping us investigate this matter. After reviewing the logs, we can confirm that we are observing low FPS and noticeable stuttering, which aligns with the issue you've described.

To proceed with a more accurate replication of the scenario on our end, we kindly ask for the following additional details:

1. Digital Platform Confirmation:
2. Overwatch 2 is available on both Steam and Battle.net. Could you please confirm which platform you are using to launch and play the game?
3. Game Settings:
4. To ensure our test environment mirrors yours, could you provide the exact in-game settings currently being used? A screenshot or screen recording of your graphics and video settings would be extremely helpful for us to replicate the conditions precisely.

Once we receive this information, we’ll move forward with targeted testing and provide further guidance based on our findings.

Thank you for your continued cooperation.

Best regards,

Von M.

Intel Customer Support Technician

[Mayior]

I play this game from steam

[VonM_Intel]

Hello Mayior,

Thank you for sharing the image showing the exact settings and the Digital Platform Confirmation. However, I noticed that the image appears to be in a different language. If possible, could you kindly resend it in English? I'm only able to provide support in English at this time.

Please note that I used an online translation tool to interpret your message, so there may be some inaccuracies in the translation. I appreciate your understanding.

Best regards,

Von M.

Intel Customer Support Technician

[Mayior]

I did it again

[VonM_Intel]

Hello Mayior,

I appreciate that. I see the image you shared, and I'll get back to you as soon as possible.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Mayior,

Thank you for your continued collaboration and for the detailed information you've provided so far. To further troubleshoot the issue, we kindly ask you to take the following steps:

• Update Graphics Driver: Please download and install the latest non-WHQL Intel® Graphics driver version 32.0.101.6854 from the following link: Intel® Graphics – Preview Features – Windows* Before installing, we strongly recommend performing a clean installation using the Display Driver Uninstaller (DDU) tool to ensure no remnants of previous drivers interfere with the update.
• Upscaling Setting Inquiry: We noticed that you’re currently using the setting “High Quality upsampling = AMD FSR 1.0.” Could you please clarify if there’s a specific reason for using FSR 1.0? We suggest testing with "Default" or FSR 2.0 settings instead, as these may yield better performance and visual fidelity.
• Performance Benchmarking: We kindly request that you run and capture at least three benchmarking sessions using CapFrameX. This will allow us to analyze performance over multiple runs, especially as performance typically improves after shader compilation is completed.

Once you’ve completed the steps above and provided the requested details, we will review the results. If the issue persists, we will proceed with further investigation as needed.

We appreciate your time and cooperation, and we’re here to support you every step of the way.

Best regards,

Von M.

Intel Customer Support Technician

[Mayior]

The test I did here is all good with this version of the driver by default

[VonM_Intel]

Hello Mayior,

Thank you for the update, and I'm glad to hear that your testing went well with the default version of the driver. It's great to know that the current setup is performing as expected. Thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, I will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel.

If you encounter any further issues or have additional feedback, please don't hesitate to reach out. Your insights are always appreciated and help us continue improving the experience with Intel® products.

Best regards,

Von M.

Intel Customer Support Technician

[AsterCrash]

Hi good morning I'm having the same error could you explain to me what this default configuration is and which directx the game is running on