Popup wont leave

[Reaper]

I was on blender and this showed up, when i try fix it the issue it just goes into a small blue bar, refer to picture, asus vivobook 15, it has all my stuff on that i use, im worried that if i tell my dad will do a mental,

[JeanetteC_Intel]

Hello Reaper,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) Is the pop-up window for the Intel® Performance Telemetry only happening while using the "Blender" app?

2) Were there any changes or updates before the issue with the Intel® Performance Telemetry?

3) Additionally, we highly appreciate you sharing your system configuration so we can fully check and provide you with an accurate fix. This could be possible by downloading Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.
2. Click Scan.
3. Review: When finished scanning, click Next.
4. Click Save (.txt file).

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Reaper,

Good day!

I'm following up to check whether you have had the chance to review our prior correspondence. We are just waiting for the details we requested so we can identify the next steps that need to be taken to solve this issue.

I'm hoping to hear from you soon.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[Reaper]

Oh god in really sorry about this late reply, i forgot i put this question up, to answer the questions, this hasnt happened before, i have a feeling i got an update notification before the popup showed up, i cant actually use my laptop at the moment because of this popup so im not sure id be able to get that system support utility exe, again sorry about the late reply (ps: i cant click anything on the screen or see my mouse)

[JeanetteC_Intel]

Hello Reaper,

Good day!

Upon reading this information, it is best to coordinate this with our team for further investigation. We will post an update once it's available. 

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Reaper,

Good day!

To further troubleshoot the issue, please try the following steps:

1. Press and hold the power button on the laptop for about 10-15 seconds to completely shut it down. Then, turn it back on to see if the message still appears.

2. If the issue persists, go to the BIOS and load the default settings to check for any changes. Check [Windows 11/10] How to Enter the BIOS Configuration Screen article from Asus on how to access the BIOS.

3. Obtain the processor model from the BIOS so I can verify the processor and graphics of this computer.

4. Have you tried contacting ASUS support regarding this issue?

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Reaper,

Were you able to check the previous post? I hope to get an update so I can share our next possible steps.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Reaper]

Hello again, ive tried doing that to no success, it has come to mind that i might of had 3 versions of blender on my pc, could that potentially be the reason for this?

Thank you

[JeanetteC_Intel]

Hello Reaper,

Thank you for sharing this update.

As much as I wanted to proceed with assistance on this issue, I could not get the exact processor or graphics model you have on this system. And even if you have multiple versions of an application, should not be stuck and not able to get past this screen.

I highly recommend contacting your system manufacturer support team, to help you further on this issue. I will now proceed to close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel® Customer Support Technician