Possible temporary fix for Starfield visual flickering on Arc A770

[marcoV]

Hi Intel Arc team,

Like a lot of people, I have been experiencing severe graphical flickering when playing Starfield, something that has been listed as a known issue in the last few driver release notes. However, the listed workaround does not work (messing with the render resolution only sometimes fixes it when using values higher than 80 when playing on Low, really killing the already low FPS).

What worked for me is setting particle lighting to medium at least. You can test it yourself by playing on the Low preset with a low render resolution and finding smoke which seems to always trigger the flickering.

This won't fix your low FPS, but it does allow you to use a lower render resolution without having flickering.

By using the display settings in the screenshot below I have not seen any flickering so far.

Interestingly this issue is identical in appearance to the flickering I experienced in Dying Light 2, which I posted about on these forums and was eventually fixed (Dying Light 2 graphical issues with Arc A770 - Intel Community). @Andres_Intel Maybe this can help pinpoint what is causing the problems?

Cheers,

[Jean_Intel]

Hello marcoV,

Thank you for posting back in the Intel communities to report a workaround for a flickering issue in Starfield. Hopefully, it will be beneficial for other members of the community experiencing similar issues.

However, we would like to inform you that we continue to look into some issues with this particular game, so we would like to ask you for more information so we can look further into the issue you reported. Please provide us with the following:

• We would like to know if this issue is related to a specific game zone, or if it is when you look at certain objects in the game.
• So we can have a deeper understanding of the problem, we would like to ask for a video showing all the details of your issue.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello marcoV,

We are jumping into your thread to see if you have been able to gather the information we requested. Please note that the information will help us to further look into this issue. Let us know if you still need assistance.

Best regards

Jean O.

Intel Customer Support Technician

[marcoV]

Hi Jean,

Here is a video showcasing the issues described. Also submitting an SSU file in case it's needed.

00:05: Preset Low (lots of flickering in smoke)
00:30: Preset Low + Medium Particles
01:00: Preset Medium (lots of flickering in sky)

[marcoV]

Hi Jean

I am still gathering footage of the issues described, I should do so this weekend

Thank you

[R_TP]

Can confirm this issue on A750. Also latest driver + starfield beta patch was a no go for my system. While the game looks better i had a significant drop in FPS (16 to 20 avg fps in visually crowded areas down from 40)
Reverted to the previous driver and its bareable again, though still very unstable FPS wise

[Jean_Intel]

Hello everyone,

Thank you for the information provided. There is a new driver version available that was just released. We would like to recommend you install the latest driver, 31.0.101.4952. But before installing the driver, you should run the  Display Driver Uninstaller (DDU). Please note that previous driver files and leftovers can affect the functionality of your system, and the DDU tool will eliminate all the previous driver installation files.

marcoV, based on the system report you provided, your Operating System build is 22621. However, there is a new build available, 22631. So we recommend you install the latest updates for your operating system.

Best regards

Jean O.

Intel Customer Support Technician

[marcoV]

Hi Jean,

I can confirm that the flickering is gone after having updated the driver and OS.

Overall performance has increased but playing beyond low settings is still sluggish at 1440p,

Thank you!

[Jean_Intel]

Hello marcoV,

We are pleased to hear that the issue is now solved with the new driver and the OS. Hopefully, this will help other community members experiencing the same problem. Since your original matter is now solved, we will proceed to close this thread.  If you need }additional information, submit a new question, as this thread will no longer be monitored.

We understand that even though performance has increased you are still experiencing some performance issues. However, we invite you to open a new thread regarding this matter, as we advise users to report one issue per thread to keep our threads organized and avoid confusion among the users.

Best regards

Jean O.

Intel Customer Support Technician