Premiere Pro and After Effects cannot utilize hardware acceleration.

[Nicholas_Tsai_cn]

Dear staff

Greetings. I am a video editor, and my work requires prolonged use of Adobe Premiere Pro and Adobe After Effects.

Recently, I purchased the Intel(R) Arc(TM) B580 Graphics as my primary graphics card. Prior to buying, I read online reviews stating that Intel’s GPUs excel in video encoding, support hardware decoding for multiple H.265 codecs, and come equipped with a large 12GB VRAM—all of which sounded ideal and perfectly aligned with my needs.

However, after purchasing the card, I discovered that it does not support hardware acceleration in Premiere Pro or After Effects. This has forced me to rely on CPU-based software decoding for my editing work, which has significantly impacted both my productivity and daily life (as I depend on editing for income).

Additionally, every time I launch After Effects, the software displays the message: “Mercury 3D is not supported by the current hardware.” The hardware acceleration option in the settings is also grayed out and entirely unselectable.

Here are my system details:

Operating System: Windows 10 22H2 (19045.5131)

Editing Software: Adobe Premiere Pro 2023 / Adobe Premiere Pro 2025

Compositing Software: Adobe After Effects 2023 / Adobe After Effects 2023

Hardware Configuration:

CPU: AMD Ryzen 5700X

Graphics Card: Intel(R) Arc(TM) B580 Graphics

Memory: GLOWAY DDR4 3200 16GB

Motherboard: TUIF GAMING B550M-PLUS

Storage: A combination of solid-state drives (SSDs) and hard disk drives (HDDs)

The graphics card driver is currently the latest version: 32.0.101.6913.

All other hardware drivers are also up to date.

To clarify, this platform performs flawlessly and stably in gaming and other applications.

The issue is isolated to video editing and visual effects compositing.

I sincerely hope the respected engineers can provide a solution.

Thank you all!

[ArchieD_Intel]

Hi Nicholas_Tsai_cn,

Thank you for reaching out to the Intel Community Forum. Can you please confirm if you've tried the No Hardware Acceleration Support for Adobe Premiere Pro* with Intel®...

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Nicholas_Tsai_cn]

Hi, Archie D,

Hello, I'm very sorry for not replying to your message in a timely manner—I was away for a period due to work-related matters. However, I’m delighted to inform you that I’ve resolved this issue. The solution is quite simple: upgrading the Windows 10 system to Windows 11 allows After Effects (AE) and Premiere Pro (PR) to enable Mercury Playback Engine acceleration with OpenCL. Thank you for your message!

Have a nice day

Nicholas_Tsai_cn

[ArchieD_Intel]

Hi Nicholas_Tsai_cn,

Could you please confirm if you have reviewed the information I posted? Your feedback at your earliest convenience would be greatly appreciated so we can decide on the best way to proceed with resolving this matter.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Nicholas_Tsai_cn,

I'm glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior.

Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards,

Archie D.

Intel Customer Support Technician