Intel® ARC™ Graphics
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Problème carte graphique Intel arc a770

Jonathan62100
Beginner
14,536 Views
Bonjour je rencontre actuellement un problème avec l'installation de ma carte graphique Intel arc a770 je l'ai installé sur ma carte mère MSI x470 gaming plus équipé d'un ryzen 7700 et de 16 go de mémoire corsair le souci c'est que lorsque je lance rainbow six siège je tourne à 30 fps et la tension de la carte varie entre 0 et 0,7 est-ce que quelqu'un aurait le même problème
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31 Replies
LuisGustav_A_Intel
11,371 Views

Hello Jonathan62100,  

 

Thank you for contacting Intel Technical Support for graphics.  

 

Veuillez noter que je ne peux vous aider qu'en anglais. J'ai utilisé un outil de traduction Web pour traduire cette réponse, il peut donc y avoir une traduction inexacte.

 

I understand you are concerned about a problem in terms of gaming voltage with rainbow six siege, Intel® Arc™ A770 Graphics. We are glad to assist.  

 

Let us gather the entire information about the problem in order to provide a possible solution.  

 

Do other games present the same behaviour?

Are there graphical anomalies, performance/visuals?

Did you overclock the Intel® Arc™ A770 Graphics?

 

Please download, run and reply back attaching the .txt file of the tool Intel® System

Support and a graphics report (For download go the link https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?product=91600 ).  

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 

  


Thank you for choosing Intel. 


Best regards, 


Luis A. 


Intel

Customer Support Technician.  


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LuisGustav_A_Intel
11,338 Views

Hello Jonathan62100,


I was checking your case and would like to know if you need further assistance? In order to continue, please provide the information solicited.

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician. 


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LuisGustav_A_Intel
11,288 Views

Hello Jonathan62100


We have not heard back from you so this thread will no longer be monitored. If you need further support, please post a new question to provide assistance.   


We will temporarily close this case. You can still re-open the case by logging into the web portal or replying to this email.  

 

Thank you for choosing Intel. 

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician. 


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LuisGustav_A_Intel
11,288 Views

Hello Jonathan62100


We have not heard back from you so this thread will no longer be monitored. If you need further support, please post a new question to provide assistance.   


Thank you for choosing Intel. 

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician. 


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Jonathan62100
Beginner
11,238 Views

Adapter Compatibility Intel Corporation
Adapter DAC Type Internal
Adapter RAM 1,00 GB
Availability Running or Full Power
Bits Per Pixel 32
Caption Intel(R) Arc(TM) A770 Graphics http://www.intel.com/content/www/us/en/search.html?keyword=Arc+A770+Graphics
CoInstallers oem55.inf,iDG2DH_w10_DS,Internal,Intel(R) Arc(TM) A770 Graphics Family
Color Table Entries 4294967296
Dedicated Video Memory Not Available
Driver igdkmdnd64.sys
Driver Date 12/21/2022 01:00
Driver Path C:\Windows\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_49b17bc90a910771\igdkmdnd64.sys
Driver Provider Intel Corporation
Driver Version 31.0.101.4032
INF oem55.inf
INF Section iDG2DH_w10_DS
Install Date Not Available
Installed Drivers C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_49b17bc90a910771\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_49b17bc90a910771\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_49b17bc90a910771\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_49b17bc90a910771\igd12umd64.dll
Last Error Code Not Available
Last Error Code Description Not Available
Last Reset Not Available
Location PCI bus 41, device 0, function 0
Manufacturer Intel Corporation
Microsoft DirectX* Version DirectX 12
Monochrome No
Number of Colors 4294967296
Number of Video Pages Not Available
PNP Device ID PCI\VEN_8086&DEV_56A0&SUBSYS_10208086&REV_08\6&177769E6&0&00080019
Power Management Capabilities Not Available
Power Management Supported Not Available
Refresh Rate - Current 164 Hz
Refresh Rate - Maximum 164 Hz
Refresh Rate - Minimum 50 Hz
Resolution 1920 X 1080
Scan Mode Noninterlaced
Service Name igfxnd
Status OK
Video Architecture VGA
Video Memory Unknown
Video Processor Intel(R) Arc(TM) A770 Graphics Family

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Jonathan62100
Beginner
11,285 Views
Bonjour j'ai fait tester la carte chez LDLC pendant 15 jours et le soucis ne vient pas de la carte . Je vais vous poster le rapport ssu
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Jonathan62100
Beginner
11,238 Views

Adapter Compatibility Intel Corporation
Adapter DAC Type Internal
Adapter RAM 1,00 GB
Availability Running or Full Power
Bits Per Pixel 32
Caption Intel(R) Arc(TM) A770 Graphics http://www.intel.com/content/www/us/en/search.html?keyword=Arc+A770+Graphics
CoInstallers oem55.inf,iDG2DH_w10_DS,Internal,Intel(R) Arc(TM) A770 Graphics Family
Color Table Entries 4294967296
Dedicated Video Memory Not Available
Driver igdkmdnd64.sys
Driver Date 12/21/2022 01:00
Driver Path C:\Windows\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_49b17bc90a910771\igdkmdnd64.sys
Driver Provider Intel Corporation
Driver Version 31.0.101.4032
INF oem55.inf
INF Section iDG2DH_w10_DS
Install Date Not Available
Installed Drivers C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_49b17bc90a910771\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_49b17bc90a910771\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_49b17bc90a910771\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_49b17bc90a910771\igd12umd64.dll
Last Error Code Not Available
Last Error Code Description Not Available
Last Reset Not Available
Location PCI bus 41, device 0, function 0
Manufacturer Intel Corporation
Microsoft DirectX* Version DirectX 12
Monochrome No
Number of Colors 4294967296
Number of Video Pages Not Available
PNP Device ID PCI\VEN_8086&DEV_56A0&SUBSYS_10208086&REV_08\6&177769E6&0&00080019
Power Management Capabilities Not Available
Power Management Supported Not Available
Refresh Rate - Current 164 Hz
Refresh Rate - Maximum 164 Hz
Refresh Rate - Minimum 50 Hz
Resolution 1920 X 1080
Scan Mode Noninterlaced
Service Name igfxnd
Status OK
Video Architecture VGA
Video Memory Unknown
Video Processor Intel(R) Arc(TM) A770 Graphics Family

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LuisGustav_A_Intel
11,237 Views

Hello, thank you for the system report. There are some questions we would to collect some extra information.  


  • Do other games present the same behavior?
  • Are there graphical anomalies, performance/visuals?
  • Did you overclock the Intel® Arc™ A770 Graphics?


Best regards, 


Luis A. 


Intel

Customer Support Technician.  


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Jonathan62100
Beginner
11,223 Views
Le problème est présent sur tout les jeux , j'ai installé les derniers pilotes , testé avec d'autres jeux (ready or not, god of War ,Destiny , rainbow six siège) et le problème est toujours le même . Dans le rapport je vois Adapter RAM 1,00 GB es ce normal alors que la carte graphique dispose normalement de 16gb
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Jonathan62100
Beginner
11,222 Views
Il n'y a pas de problème d'affichage , le problème est présent dans tout les jeux et la carte n'a jamais été overclockee, je vois aussi Adapter RAM 1,00 GB es ce normal alors que la carte graphique dispose normalement de 16gb
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LuisGustav_A_Intel
11,197 Views

Hello Jonathan62100,


Thank you for the update. So about the performance problem in general with games, verify the following.


  1. Verify the correct configuration Intel® Arc™ A-Series Graphics – Desktop Quick Start Guide https://www.intel.com/content/www/us/en/support/articles/000091128.html
  2. Did you overclock the Intel® Arc™ A770 Graphics?
  3. Try Clean Installation of Intel® Graphics Drivers in Windows ((manual step by step walkthrough click here) or checkmark the box from the downloaded .exe driver installer window)

With Intel® Graphics Driver 31.0.101.4032 (download click here)

Intel® Graphics Beta Driver 31.0.101.3975 (download click here)

 

  • What is the game issue step-by-step for reproduction purposes?
  • What is the game/program Quality (Low, Medium, High, Ultra), resolution/refresh rate selected, Vsync (on/off), Display (Fullscreen/ Windowed / Borderless Windowed)? 
  • What is the game/program Distribution Service the game ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)? 
  • If the system includes onboard graphics, try it with integrated graphics lowest configuration for testing/reproduction of the problem, does it happen? 
  • If you have an available 3rd party dedicated graphics card AMD/NVIDIA, does the problem happen as well? 


Best regards,


Luis A.


Intel

Customer Support Technician.  


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Jonathan62100
Beginner
11,187 Views
Bonjour. J'ai desinstallé le pilote et le problème est toujours le meme.
La carte n'a pas été overclockee car c'est complètement inutile.
Lorsque je lance rainbow six siège dans les menus je suis a 200fps
Lorsque la partie démarre les FPS chutent a 40 peut importe les réglage rien ne change low ou high les FPS restent a 40 sauf si je regarde une surface sans détails comme le ciel ou la les FPS remontent a 150 . Cela se produit sur tout les jeux sur Steam , Ubisoft connect , et des jeux achetés physiquement.
J'attends samedi pour avoir une rtx 3070 ti pour effectuer un test .
Je reviendrai vers vous pour vous donner le résultat et je vais faire des vidéo du jeu pour vous les envoyer .

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LuisGustav_A_Intel
11,177 Views

Hello Jonathan62100, thank you for the update. 


I will remain attentive to your response once you do the stated testing. 


Best regards, 


Luis A.


Intel Customer Support Technician.  


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Jonathan62100
Beginner
11,106 Views

bonsoir je vous joint le lien pour les  videos 

https://drive.google.com/file/d/1rPzR40iwDHPyJWmmnD6KGKjSIfV1_P6-/view?usp=sharing

https://drive.google.com/file/d/1JbVm1kTzvLRaAaREHTkjoXyvl9YPnPKj/view?usp=sharing

https://drive.google.com/file/d/1G1-yMih9fPobI24PQtwZl90EWG2wzFjc/view?usp=sharing

les tests ont été effectués sur 3 gros jeux et le résultat est toujours le même.

je suis toujours en attente d une rtx 3070 pour effectuer un dernier test .

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Jonathan62100
Beginner
11,059 Views
Vous avez désormais accès aux videos
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LuisGustav_A_Intel
11,079 Views

Hello Jonathan62100, thank you for the update. 


Actually, the video files have permission rights, please remove it so I can investigate the problem.


For separate problems, we recommend to open multiple threads for properly addressing each one with full information


In case you upgraded from different graphics card, follow the website steps to remove any former unnecessary/conflicting driver files  How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver 

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html  


Best regards, 

Luis A.

Intel Customer Support Technician.  


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LuisGustav_A_Intel
11,049 Views

Hello Jonathan62100,


Thank you for the videos, the captions are in an unsupported language, and even though the videos are of big help visually but this slows down the investigation we carry out since we rely on translator for texts.


Please confirm the following, in case you upgraded from different graphics card, follow the website steps to remove any former unnecessary/conflicting driver files How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver 


https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html  


Best regards, 


Luis A.

Intel Customer Support Technician.  


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Jonathan62100
Beginner
11,023 Views
Bonjour je reviens vers vous, j'ai desinstallé le pilote et réinstallé, rien n'a changé. Les jeux peut importe les reglages tournent a 45 FPS . J'ai testé la carte graphique sur une autre plateforme et les résultats sont les mêmes . Il y a vraiment un problème avec la carte graphique depuis plus d'un mois nous essayons de chercher ce qui ne va pas et nous ne trouvons aucune solution.

Cordialement
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Jonathan62100
Beginner
11,001 Views
Aujourd'hui de nouveau problèmes apparaissent , entrée display port et HDMI qui fonctionnent aléatoirement , freeze dans les jeux avec redémarrage obligatoire de l'ordinateur , chute de FPS en jeux (5fps).
Je ne sais plus quoi faire
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LuisGustav_A_Intel
10,916 Views

Hello Jonathan62100

 

We apologize for the inconvenience, let me check this further.

 

Best regards,

 

Luis A.

Intel Customer Support Technician.  


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