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Problems i noticed on my arc a770 16gb

Macho
Beginner
29,757 Views

Hello,

I reached this forum not knowing where else to send a feedback of my GPU/CPU hoping it will reach the right persons.

 

My build is the following:

Motherboard ASRock Z790 PG LIGHTNING DDR5

Procesor Intel Raptor Lake, Core i5 13600K 3.5GHz box

Placa video Intel Arc A770 Series A, 16GB, GDDR6, 256-bit

Solid-State Drive (SSD) SAMSUNG 980 PRO, 500GB, PCI Express x4, M.2

RAM Kingston FURY Renegade Silver 32GB DDR5 6000MHz CL32 Dual Channel Kit

PSU Redragon RGPS650W, 80+ Gold, 650W

I am playing games at 2560x1440 resolution with a 165hz monitor. 

No overclocks on anything. That's why I have a 650w PSU.

 

1. Every few weeks, with no bios updates and no changes in settings, when I enter my pc the arc control panel notifies me that the resizable bar is not activated in bios. 

The resolution is to enter bios, disable resizable bar, enable it again, save settings and reboot.

 

2. Every few days when i start the pc it fails to start. I get the 5 beeps, pc reboots and starts normally after. I repositioned cpu, gpu, rams on motherboard(rebuilt the whole pc). I ran stress tests and benchmarks. All the results where positive. Just when booting the pc this rarely happens.

 

3. I noticed when downloading something (i live in romania. 60mb/s downloads)I get horizontal pixels lines on the screen.. I don't find any connection to it but it does. Last time it happened I was downloading a game on steam while playing Need for Speed payback.  Might be a coincidence.

 

4. While playing games I use ALT+TAB a lot to check other running apps and then ALT+TAB back to game. Every few days my pc completely freezes when I do it. I still can discuss over discord/ts but i cant do anything else. I used to wait half a minute and press the reboot button on the pc case because there was nothing else I could do. 

Now i let the pc on and after like 2-3 minutes the pc unfreezes(explorer restarts).

 

5. My CPU is water-cooled with a dual fan radiator. While stress testing, the temperature jumps 10-15degrees.  The radiator is installed higher than the processor. No air bubbles. Pump working. Thermal paste installed correctly(re-pasted 3 times to make sure). Fans control properly(i tried with fans running between 80-100% all the time. Same issue). The local dealer where i got the product from told me to change the cooling system. I tried with a different cooler. Same issue.

Is it possible to be a CPU internal problem?

 

These are issues that happen rarely and takes 1 min to solve or less.

Waiting for any advice to solve or try solving the issues.

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5 Replies
Steven_Intel
Moderator
29,668 Views

Hello Macho,


Thank you for posting on the Intel® communities.


I am sorry you are having issues with your Intel® Arc™ A770 Graphics, I will be glad to help.


Please perform the following steps and let me know of the outcome:



Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
29,616 Views

We would like to know if you were you able to check the previous post.


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
29,576 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

 

Best regards,

 

Steven G.
Intel Customer Support Technician.

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Steven_Intel
Moderator
29,528 Views

Hello Macho,


If you still would like to continue with the support, please confirm if you have any dump files or errors in windows event log that may clue us for the component causing the issues.


Random POST issues could be due to RAM, CPU, GPU or even PSU. By any chance have you tested these parts on a different system to ensure their functionality?


As well, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 


Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.


Look forward to hearing from you.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
29,469 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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