Request for update on issue with Elite Dangerous crashing on Startup

[Steve_NB]

Good evening!

On 17th April I added the following post:-

https://community.intel.com/t5/Intel-ARC-Graphics/Elite-Dangerous-Crashes-on-startup-using-latest-driver-31-0-101/td-p/1477725

There were several other people who contributed in the discussion reporting the same experience.

I installed the latest driver today (31.0.101.4499) and found that the game still crashes on startup at the planet generation stage on startup, so no improvement so far.

I note that the game developer has indicated a problem with more recent intel drivers (Elite Dangerous Update 15 Release Notes - Elite Dangerous: Odyssey) in the known issues section.

I wanted to ask if this is on the intel driver developer radar; disappointingly I don't see any mention of this in the known issues section of the driver release notes, and obviously we've had this issue out there for almost 2 months now.

I understand that a key part of driver development at the moment is a general improvement of DX11 games, of which Elite is one, and would hate to not have my game work with these improvements going forwards.

Meanwhile, back to driver version 31.0.101.4257 for me.

Thanks and regards,

Steve

[Hugo_Intel]

Hello Steve_NB

We have not heard back from you but we hope that this issue was completely fixed. As informed driver 31.0.101.4664 should have taken care of the crash at planet generation. Since there are no further questions we will be closing this thread, as always, feel free to open a new topic in case you experience any other issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Batfink]

I can confirm 31.0.101.4664 solved the elite dangerous planetary generation bug issue. 

(It would be nice if that was listed as a known issue in the release notes AND then as a fix in the release notes).

However this driver release caused an issue with the display  port resolution (you win some you lose some I guess) - again it would be nice for intel to acknowledge this issue publicly as its rather quite critical !.

Thank you, though for continued efforts in addressing these bugs (the intel arc with live and die by them I think ).

[Steve_NB]

Hi Hugo,

sorry for the delayed response.

I have been playing Elite with the latest driver for a few days now - managed to get a couple of good sessions in. I can say that it seems to work perfectly well in my sessions, and is certainly no worse that the March driver I was previously using.

Thanks and best Regards,

Steve

[Hugo_Intel]

Hello Batfink

Thank you for taking the time to confirm this issue with planet generation in Elite Dangerous was resolved. I see that you are experiencing another problem with the DisplayPort resolution after the driver update 4644 so please open a new thread so we can assist.

This thread will no longer be monitored but if you encounter any other issue with Elite Dangerous, feel free to open a new topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.