Saints Row - Vulkan Device Lost

[Foddersin]

Hi.

As of the past couple of driver updates, I am getting an error saying:

1. What is the graphics driver you are using?
   • 31.0.101.5074 and 31.0.101.4972
   • DDU has been used on each driver install
2. Tell us the name of the game or application and where to obtain it (Steam, Epic, etc.)
   • Saints Row (2023) from Epic
3. SSU log attached to thread
4. Simply launch the game and choose Start with Vulkan.

Assistance is appreciated.

Thanks.

[Jean_Intel]

Foddersin

Thank you for posting in the Intel Communities to report the crashing problem when launching Saints Row with the Vulkan API. We would be more than happy to assist you.

Based on the information you have shared and the troubleshooting steps you have tested, we would like to ´proceed and look into this internally. Allow us some time to review this internally. We will be posting back as soon as we have more details.

Best regards,

Jean O.

Intel Customer Support Technician

[Foddersin]

As an updated driver has been released, I will test again and report results with this.

Thanks.

[Foddersin]

Crash remains the same with the exact same error when using 31.0.101.5081.

Thanks.

[Jean_Intel]

Hello Foddersin,

We understand that the issue remains after you installed the new driver 31.0.101.5081. We want to let you know that we continue to look into this issue internally, and we will post back as soon as we have more details.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Foddersin,

Thank you for your patience. We would like to let you know that we have tried to replicate the issue internally, but the game opens normally when launching it with the Vulkan API. We would like to recommend you run the Display Driver Uninstaller (DDU) once again to freshly install the latest graphics driver, 31.0.101.5084. Let us know if the issue remains after that.

Best regards

Jean O.

Intel Customer Support Technician

[Foddersin]

Hi @Jean_Intel 

Sorry for the delay in reply.

I have tested with 31.0.101.5084 and this is now resolved.

Thanks for your assistance.

[Jean_Intel]

Hello Foddersin,

We are happy to hear that the game is working after you tested the new driver 31.0.101.5084. Thank you for sharing the results, as this information may help other users experiencing similar issues. Since the problem is now solved, we will proceed to close this thread. If you need further assistance, open a new thread, as Intel will no longer monitor this one.

Best regards

Jean O.

Intel Customer Support Technician

[Foddersin]

Hi @Jean_Intel 

This issue has returned since 31.0.101.5333.

Nothing on my system has changed with the exception of the Intel Arc GPU driver.

Thanks.

[Foddersin]

Hi all.

Any update on this?

Issue has returned since 31.0.101.5333 and remains in 31.0.101.5593.

Thanks.