Steelrising is unplayable

[DParadoxVI]

I just got myself Steelrising and found out the hard way that it's practically unplayable. I'm not sure if it's due to the game's poor optimization or an issue with my Intel Arc B580. Game runs fine in the main menu, but the moment I start a new game, the FPS drops to literally 1. Both the first cutscene and the Aegis character customization run at 1 FPS.

I tried switching the graphics settings from Ultra to High, to Medium, and it didn't work. I read a suggestion on Reddit about disabling Hyperthreading, didn't help either.

My PC runs with a Intel Core i5 11600K, 64 Gb RAM DDR4 3600 MHz and the Asrock Challenger Intel Arc B580.

[JedG_Intel]

Hello DParadoxVI,

Thank you for posting on Intel Community Forum.

It appears that you are experiencing performance issue with Steelrising and for me to assist you effectively, please share the information below.

1. Is the issue isolated to Steelrising?

2. Which game distribution platform are you using to play the game (Steam, Epic Games, etc)?

3. Are there any background applications running?

4. Kindly share a short video clip of the issue.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[DParadoxVI]

Hi, sorry for the late reply, I have been kinda busy lately

I managed to make the game work. The solution was to lower the quality setting of the reflections. That was the source of the issue for some reason. About the other questions you asked me:

1. Yes, it was the issue isolated to Steelrising

2. I was using Steam

3. A couple, like Kaspersky Free Antivirus, Google Chrome, One Drive, Discord, and MSI Center.

[JedG_Intel]

Hello DParadoxVI,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[RandyT_Intel]

Hi @DParadoxVI,

Thank you for your update, and no worries about the delay. I'm glad to hear that you managed to resolve the issue by adjusting the quality setting of the reflections in the game.

Could you please confirm if this indicates that the issue is fully resolved? If you still need further assistance from our end, please let us know so we can determine the next best action.

Thank you for your cooperation, and feel free to reach out if you need any more help.

Best regards,

Randy T.

Intel Customer Support Technician

[JedG_Intel]

Hi DParadoxVI,

I'm following up to check if you still need further assistance. Please inform us so we can proceed accordingly.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello DParadoxVI,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician