Streaming issue

[Hrigio]

I'm using the Arc a770 sparkle edition, and ever since building this PC I haven't been able to stream/capture my gameplay using multiple applications without my in-game performance dropping heavily. I'm talking 140 fps to 50 fps issue, as if I'm not using the GPU's encoder.
It makes almost every game unplayable and I'm sure there is an issue with my card or possibbly my settings because I've only heard good ratings about this gpu's streaming capabilities.. 
Every post i've found online about this only suggests to disable hardware acceleration which i've tried, and tweeking some other settings yet none of those solutions have worked for me.
Rebar is on , I ran a DDU and re-installed latest drivers a few moments ago just to make sure my drivers are fine and the issue still remains.
Please help me figure out what's wrong.

[Hrigio]

Ok so after a loong search I ended up running multiple DDUs and testing older drivers until i found one where my encoder actually works... The latest drivers didn't even detect gpu's encoder

[RandyT_Intel]

Hi Hrigio,

Thank you for the update. It seems that the issue was resolved by performing a clean installation using DDU. To further investigate the drivers you mentioned, could you please share the driver that worked and the ones that caused issues? This will help us replicate the problem on our end for development purposes. We appreciate your feedback and are committed to improving our future releases for a better user experience. I look forward to your response.

Randy T.

Intel Customer Support Technician

[Hrigio]

32.0.101.64.58_101.62.57_WHQL are the drivers that currently work for my A770 16gb sparkle edition. All the 3 newer drivers seem to trouble my encoder as it cannot be used in any application, I couldn't capture my game almost anywhere as I didn't have any option for intel's encoders.

[RandyT_Intel]

Hi Hrigio,

Thank you for sharing this information. I will share your responses with our team to gain further insights and conduct a deeper investigation. I will update you with any additional findings on this matter.

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi Hrigio,

I'm pleased to inform you that the issue you reported has been addressed in the latest graphics driver version 32.0.101.6632.

Please download and install this updated driver at your earliest convenience. Once you've done so, let us know the outcome to ensure the issue is fully resolved.

Thank you for your patience and cooperation. 

Randy T.  

Intel Customer Support Technician 

[RandyT_Intel]

Hi Hrigio,

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Randy T.  

Intel Customer Support Technician 

[Hrigio]

Hello again,

I installed the latest drivers you suggested and indeed the streaming works well without impacting my performance, using the intented encoder.
I'd like to raise another issue i've faced with the Intel Graphics Software app if I'm allowed to in this post. 
Whenever IGS is open (normally on startup) I'm having constant 7-12% CPU usage in Task Manager caused by WMI Provider Host.
However, when I close the software , the WMI Provider Host's CPU usage goes back to 0% after a few seconds.

I've seen more people face this issue and I'm not aware if it's been brought to your attention.

I'm waiting on your reply , thank you !

[RandyT_Intel]

Hi Hrigio,

I'm glad to hear that the initial issue has been resolved. For your other concern, please create a new ticket so we can track it separately from this thread. This will help us organize and address the issue. Thank you for your understanding. Feel free to tag me in the new ticket so I can begin investigating the issue promptly. I will now proceed with closing this ticket, and please be informed that it will no longer be monitored.

Randy T.  

Intel Customer Support Technician