Intel® ARC™ Graphics
Get answers to your questions or issues when gaming on the world’s best discrete video cards with the latest news surrounding Intel® ARC™ Graphics
1669 Discussions

Tales of Vesperia Definitive Edition Bug

DanSun
New Contributor I
1,962 Views

Let's Bug

ARC A770 16Gb

 

ww.jpg

 

You will see polygon wires.

0 Kudos
6 Replies
LuisGustav_A_Intel
1,904 Views

Hello DanSun,  

 

Thank you for contacting Intel Technical Support for graphics.  

 

We are sorry to hear you experience in game polygon wires with Tales of Vesperia Definitive Edition Bug while using Intel® Arc™ A-Series Graphics. We are glad to assist.  

Let us gather the entire information about the problem in order to provide a possible solution.  

 

What steps did you complete as possible fixes? 

 

What is the game/program Quality (Low, Medium, High, Ultra), resolution, Vsync (on/off), Display (Fullscreen/

Windowed / Borderless Windowed)?  What is the game/program Distribution Service the game (

Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)? 

If the system includes onboard graphics, try it with integrated graphics lowest configuration for testing/reproduction of the problem, does it happen? 


If you have an available 3rd party dedicated graphics card AMD/NVIDIA, does the problem happen as well? 

What is the step-by-step for reproduction purposes? 

 

Please download, run and reply back attaching the .txt file of the tool Intel® System

Support and a graphics report (For download go the link https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?product=91600 ).  

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 

 

Thank you for choosing Intel. 

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician.  


0 Kudos
LuisGustav_A_Intel
1,876 Views

Hello DanSun


Wonder if everything works now, do you require additional assistance?


In order to continue, may I get the information requested before?


Best regards,

Luis A.


Intel Customer Support Technician.


0 Kudos
DanSun
New Contributor I
1,865 Views

This is now resolved.

However, there is a problem that the graphic is displayed incorrectly in a slightly dotted line in the font part.

It's a rare problem, but it seems to be a problem with Direct 11 games.

0 Kudos
LuisGustav_A_Intel
1,852 Views

Hello DanSun, 


I am glad you solved the primary problem, although we are not aware about the fix. 


For other game related problems, to avoid mixed up of steps, information we recommend to open separate threads. 


Best regards,

Luis A.


Intel Customer Support Technician.


0 Kudos
LuisGustav_A_Intel
1,837 Views

Hello DanSun,


Thank you for your patience.


Upon researching more, we are aware of the issue already and have reproduced the problem. We are promoting this concern to the driver developer team for investigation. We appreciate your information as well. There is no particular timeframe for a fix, but definitely we are working on it for a solution.


Thank you for choosing Intel. 

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician.


0 Kudos
LuisGustav_A_Intel
1,818 Views

Hello DanSun,


We are actively working on a fix for the game bug (bug ID 22016569973), though there is no estimated time for fix. We are promoting this concern to the driver developer team for resolution. 


This thread will no longer be monitored. If you need further support, please post a new question to provide assistance. 


Thank you for choosing Intel. 


Best regards, 


Luis A. 

Intel Customer Support Technician.


0 Kudos
Reply