Tekken 8 black screen near the wall

[DeakonFrost]

Dear Intel team, I have problem while playing tekken 8(Steam) and using XeSS upscaling method. The problem is that while playing on the stage "Descent into subconscious" every time I break the floor screen goes black,sometimes while breaking floor or other times close to wall after or while opponent hits the wall in the middle floor part of the stage. I can see only lifebars and stats. It occurs consistently on this stage but it happens randomly also in Stage "urban square", "Colosseum of fate" also near wall but not only. On other upscale techniques it doesn't happens. I also have problem with DLC Shiva outfit as it flicker and is unusable in that state, that happens all the time despite upscale method. For all problems find attached pictures as videos are too long to attached here. I have tried it on different drivers and also reinstalled the game. I also attached SSU report. Kind regards

[RandyT_Intel]

Hi @DeakonFrost,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.

• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• What troubleshooting steps have you tried so far aside from driver updates? 
• Have you noticed any signs of overheating in the system? 
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
• Kindly document the drivers you tested.

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[DeakonFrost]

Good morning,
The answers are as follows.
• From the first time I've started the game using B580 GPU.
• No I have not , the last change was the GPU to B580.
• I have reinstalled the game and checked game file integrity. I have also tried older drivers.
• No I have not noticed. According to stats from msi afterburner while playing GPU temps are 75-85°C. Didn't encounters any signs of overheating or getting errors or games crushing.
• I have performed clean installation and I have used CCU.
• I have had try
32.0.101.6881 (WHQL Certified) also ending number was: 74,77,90,84.

I hope it will help to find a solution.

[RandyT_Intel]

Hi @DeakonFrost,

To help isolate the issue you're experiencing, could you please provide the following:

1.  Please send me a screenshot of your game settings and the current settings and configuration of your Steam platform. This will help determine if the issue is related to the digital distribution platform, the game itself, or the graphics driver.
2.  I recommend reinstalling your graphics driver to the latest version. Before doing this, please use Display Driver Uninstaller (DDU) to completely remove any previous traces of the driver from your system. This step is important to prevent potential conflicts.

Thank you for your cooperation. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[DeakonFrost]

Dear Randy T.

1. find screenshots in attachments. I wasn't sure which steam settings would you like to see so I have  done only in game settings section, can you specify please. Tekken 8 game crashed on Xess while I was playing with setting after getting white screen for change in main menu. everything including error screenshot is attached.

2. I have installed the latest drivers using DDU in safe mode. 

Kind regerds

Tomasz K.

[RandyT_Intel]

Hi @DeakonFrost,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @DeakonFrost,

After reviewing your thread, we noticed that you are experiencing two separate problems. To ensure we address each issue effectively, we recommend creating a new thread specifically for the flickering issue with the DLC Shiva outfit. This will help us focus on resolving the black screen issue in this thread.

Regarding the "black screen issue," we would appreciate your assistance in providing a screen recording. This will help us accurately replicate the problem and understand how it occurs. Specifically, we are interested in the scenario where "the break the floor screen goes black, sometimes while breaking the floor or other times close to the wall after or while the opponent hits the wall in the middle floor part of the stage."

Please share a screen recording along with detailed steps to replicate the issue. Your input is invaluable in helping us resolve this matter promptly.

Thank you for your cooperation.

Regards,  

Randy T.  

Intel Customer Support Technician  

[DeakonFrost]

Dear Rand,

The only way I can provide video is via Youtube as the size is just too big to attached on the forum.

LInk to the video.

https://youtu.be/uozjxuxajMY

I am looking forward for any solution.

Regards Tomasz

[RandyT_Intel]

Hi @DeakonFrost,

I believe this will be sufficient. I will begin investigating and will update you once our analysis is complete. Thank you for your patience as we address this matter.

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @DeakonFrost,

We were able to replicate the issue on our end, even when using the latest driver version 32.0.101.6913 (WHQL Certified). This behavior has now been reported to our driver development team for further investigation.

We will keep this thread updated as soon as new information becomes available. 

Regards,  

Randy T.  

Intel Customer Support Technician