The Arc B580 cannot reach the maximum refresh rate when using other resolutions in Counter-Strike 2.

[AlenChen696]

The current device driver version in use is 6739, and the operating system is Windows 10 22H2.
When using the 4:3 resolution of 1280*960 in Counter-Strike 2, only a refresh rate of 60Hz can be used, and the same problem occurs with other resolutions. To achieve the maximum refresh rate of 165Hz supported by the monitor, a resolution of 1920*1080 needs to be used, and then the 165Hz refresh rate can be applied.

At present, I have tried replacing the HDMI cable and can enable 120Hz. I have purchased a new DP2.1 cable and am awaiting further testing.

[AlenChen696]

I have repurchased a DP 2.1 cable and tested it, but I still cannot enable a higher refresh rate in the 4:3 aspect ratio; it is only limited to 60Hz. I hope the next version of the driver can fix this issue.

[JedG_Intel]

Hello AlenChen696,

Thank you for posting on Intel Community Forum.

For me to assist you effectively, please share the information below.

1. Were you able to achieve maximum refresh rate with 4:3 resolution previously?

2. Is the issue isolated to Counter Strike 2?

3. What is the make and model of the monitor? If possible, kindly share the link

4. What is the HDMI cable's version?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[AlenChen696]

Previously, when using an NVIDIA 1660 Super graphics card, I was able to achieve a refresh rate of 165Hz at a 4:3 resolution. I haven’t tested this issue with other games. The monitor is from a very niche brand, and I assume you haven’t heard of it. Since it’s been quite a long time, I can no longer find the link to it. The HDMI cable is of version 2.1.

[JedG_Intel]

Hello AlenChen696,

Thank you for sharing this information. For me to investigate properly, I'll need your help with sharing some information. Please see below.

1. Are you using a straight DP or HDMI cable?

2. Generate SSU report

3. Generate EDID report

• If IGCC is not yet install on the Windows system, download and install the "Intel® Graphics Command Center" from the Microsoft Store.
• Once installed, launch the Intel® Graphics Command Center (IGCC) software.
• On the left side of the app, click on "Support" and then on top click "System Diagnostic"
• To the right, click on "Generate Report" and you will be prompted to save it as a txt file.
• Save the report which can be used for analysis.

I look forward t o your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi AlenChen696,

I'm following up with regards to the additional information that I requested. Please share this information at your earliest convenience so we can further investigate.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello AlenChen696,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician