The Crew 2 choppy performance on Intel Arc B580 12GB.

[Bilal99]

Hello,

I am having choppy performance on intel arc b580 in The Crew 2. My settings are high @1080p. I also tried low settings @720p but still the same issue. The fps drops to 50s and sometimes 40s at any settings. I am expecting a stable 60 fps, can you please update the drivers so it can be a smooth playing experience.

Thanks

PC Specs:

Intel core i5-13400f

Asrock arc b580 steel legends 12gb oc

16g ram

1tb ssd

[ArchieD_Intel]

Hi Bilal99,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?

When did the issue start? Was it after a specific driver update or game patch?

What are the troubleshooting steps that you tried so far?

Have you used DDU to completely remove all residual drivers and installed a new one?

Could you provide a screenshot of your in-game display and graphics settings?

Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

Thanks for responding Team Intel

1. The issue occurs throughout the gameplay.

2. I’ve been experiencing this issue ever since I started using the arc b580 to play this game. Even after a recent small update to the game, there has been no improvement in performance. My graphics card driver is also up to date.

3. Troubleshooting I did:
• Reduced the graphics settings to lowest @720p, but still frame drops. Doesn't feel stable 60fps.
• Tried playing in windowed mode.

4. Yes, I used DDU to uninstall the previous drivers. Before I was using rtx 4060 but there was no such issue in that card.

5. I have attached the graphics settings screenshot below.

6. The game was downloaded via steam. I am using windows 11, and resizable bar (ReBar) is enabled.

SSU text file is also attached below.

[ArchieD_Intel]

Hi Bilal99,

I would also like to obtain a CapFrameX log to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 2 minutes.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

I have attached the CapFrameX log file for The Crew 2 (about 3 minutes) - The first 30 seconds were in the garage, then to the open world driving. One thing I noticed is that the fps shows 60 but its the 1% lows which are very bad. The go as low as into the 30s, maybe thats the reason for performance dip and not smooth gameplay.

[ArchieD_Intel]

Hi Bilal99,

Thank you for sharing the information I requested. I will look into this and will update you as soon as a solution is found. I appreciate your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

Okay Thanks

[ArchieD_Intel]

Hi Bilal99,

Can you please confirm which edition of the game you're using? The Crew™ 2 on Steam

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

The Crew 2 Standard Edition on Steam.

[ArchieD_Intel]

Hi Bilal99,

Thank you for confirming the game edition you've downloaded. I will look further into this and will update you as soon as a resolution. I appreciate your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

Okay thanks

[Bilal99]

Hello,

Any update?

[Ernesto_C_Intel1]

Hi @Bilal99, 

I'm contacting you on behalf of my technician, Archie. I'm currently working to recreate the issue you've encountered. 

I'll provide an update as soon as possible. 

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[Bilal99]

Okay

[Ernesto_C_Intel1]

Hi @Bilal99, 

Thank you for your patience. I was able to successfully recreate the issue you've encountered. Allow me more time to work on the issue you've raised with the Crew 2 with your B580.

I'll provide you an update as soon as possible. 

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[Bilal99]

Okay Thanks, I'll be waiting.

[Bilal99]

Any update regarding my issue?

[BrianT_Intel]

Hello @Bilal99,

I hope this message finds you well.

I wanted to provide you with an update regarding the issue reported in this thread. I am now overseeing this concern and would like to share the current status with you.

At present, we are working on replicating the issue using a different graphics card and its counterpart. Rest assured, we are committed to resolving this matter and will keep you informed of any developments. As soon as we have new information, we will reach out to you promptly.

Thank you for your patience and understanding.

Best regards,

Brian T.

Intel Customer Support Engineer

[ArchieD_Intel]

Hi Bilal99,

Thank you for patience. We are still recreating and testing this with different graphics card. I will update you as soon as possible.

Thank you for your understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

Okay

[ArchieD_Intel]

Hi Bilal99,

I have completed an analysis of the B580's performance using an AMD system.

During our tests, I observed that the B580 performs poorly when running games on high settings. However, when the settings are adjusted to low, the B580 performs well and is comparable to the RTX 4060.

Additionally, please try updating the driver version to the latest 6913 and please let me know if the issue still persists in your end.

I will be looking for other solutions and will update you if a resolution is available. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician