The Crew 2 choppy performance on Intel Arc B580 12GB.

[Bilal99]

Hello,

I am having choppy performance on intel arc b580 in The Crew 2. My settings are high @1080p. I also tried low settings @720p but still the same issue. The fps drops to 50s and sometimes 40s at any settings. I am expecting a stable 60 fps, can you please update the drivers so it can be a smooth playing experience.

Thanks

PC Specs:

Intel core i5-13400f

Asrock arc b580 steel legends 12gb oc

16g ram

1tb ssd

[Bilal99]

Thanks for the response.

Did you tried The Crew 2?

Okay I will update the drivers and let you know tomorrow.

[ArchieD_Intel]

Hi Bilal99,

Thank you for the feedback. Yes, I'm currently investigating this game using different graphics card and driver. Please try the latest driver and perform Clean Installation.

If you have any questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Bilal99,

I wanted to check in to see if you were able to update the driver and whether the issue still persists.

If you have any questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

Hello,

So I tried the game after updating the drivers (clean installation). Here are a couple takeaways:

1. The framerate stability has improved but still sometimes it drops to 57-59 fps.

2. The game sometimes uses 100% gpu utilization that causes the frame rate to be at 50 and below (this wasn't the case before updating the drivers). Though restarting the game fixes that issue.

Hoping for more stable drivers.

Thanks

[ArchieD_Intel]

Hi Bilal99,

Thank you for the update. Since this is the case, I would like to obtain another 3 CapFrameX log to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 3 minutes each.

If you have any questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

Okay, I will send.

[Bilal99]

Okay, so have uploaded the CapFrameX logs.

The gameplay was stable during the recordings of the first and third logs, but during the second log, the framerate was poor (in the low to mid 40s).

Thanks.

[ArchieD_Intel]

Hi Bilal99,

Thank you for the feedback. I will be checking this again and will update you as soon as possible. Thank you and have a great day ahead.

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

Okay thanks.

[Ernesto_C_Intel1]

Hi @Bilal99, 

Thank you for your patience. The issue that you've raised has been escalated. 

I'll provide an update as soon as possible. 

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[Bilal99]

Hello,

You guys havent updated me yet

[Ernesto_C_Intel1]

Hi @Bilal99, 

I sincerely apologize for the lack of updates regarding the issue you brought to our attention. Please rest assured that our team is actively investigating the matter to ensure a thorough resolution.

I understand the importance of keeping you informed and am committed to providing you with an update as soon as possible. Your patience and understanding during this time are greatly appreciated.

Thank you for your continued trust in us. If you have any further questions or concerns, please do not hesitate to reach out.

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[ArchieD_Intel]

Hi Bilal99,

Thank you for your patience. I completed the testing and found that the performance issues only occur when the integrated GPU (iGPU) is being used. Could you please test your system with the integrated GPU disabled? This will help me determine if disabling the iGPU resolves the performance issues you're seeing and confirm whether our findings align with your experience.

Please let me know the results of this test, and I'll continue working to identify the best solution for your situation.

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

If you look at my specs, I am using i5 13400f which doesnt have an iGPU or integrated graphics. 

[ArchieD_Intel]

Hi Bilal99,

Thank you for pointing that out. To further check this, please try to install the latest Grahics driver 32.0.101.7028 and perform a Clean Installation.

Please let me know if the issue still persists after this step so I check investigate it again.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Bilal99,

I just wanted to follow up to see if you had a chance to review the information I posted. Updating to the latest driver can isolate the issue since the issue doesn't persist based on my testing. Thank you. 

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

Hello,

I am using the latest driver version (32.0.101.7028) and yes I always do a clean installation when installing new driver update.

[ArchieD_Intel]

Hi Bilal99,

Thank you for the confirmation. I will continue my investigation however, I would like to inform you that as of the moment, there's a new Intel graphics driver released. 32.0.101.7029.

Additionally, please try performing an OS re-installation.

To help us with this, please let us know if there's any improvement using after re-installing the OS and using the latest driver.

Best regards,

Archie D.

Intel Customer Support Technician

[Bilal99]

Hello,

Yes, just got the update and did a clean installation this time too.

I already have reinstalled windows twice during that time but no change really.

[ArchieD_Intel]

Hi Bilal99,

Thank you for the update. I will inform you as soon as possible once I have found a solution for this. Thank you for your patience.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Bilal99,

Based on our latest testing with the new graphics driver version 32.0.101.8132 WHQL Certified (Latest) works consistently at 60 FPS on Ultra settings.

Additionally on the test results, the Intel B580 is working at par with our competitor's GPU.

To further troubleshoot this, please test our new driver 32.0.101.8132 WHQL Certified (Latest). Please check your BIOS settings to see if integrated graphics is enabled. If it is, try disabling it and then test the game again.

If the issue persists, please provide the following:

1. Exact game mode where the issue happens
2. Video of the issue happening
3. Updated CapframeX

If you have any questions, please let me know.

Best regards,

Archie D.

Intel Customer Support Technician