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216 Discussions

The arc control software can be installed, but it will not run.

enendie
Beginner
2,608 Views

Hello
I am one of the users of the Galaxy Book 2 Pro with Intel's arc graphics.
I downloaded a program called arc control through the Intel driver, but it is not running in the laptop.
How can I solve this problem?
Multiple reinstallations and boots do not run.

Attached is the screen of the Task Manager.

There are only a number of arc assists running, but the arc control does not open
Please tell me how to solve it
Thank you.
Window 11 eduction in use

0 Kudos
11 Replies
AndrewG_Intel
Moderator
2,564 Views

Hello @enendie

Thank you for posting on the Intel® communities.


We understand that you have some inquiries regarding the Intel® Arc Control Software on a system with Intel® Arc™ Graphics. We have a forum for those specific products and questions so we are moving it to the Intel® ARC™ Graphics Forum so this can get answered more quickly.


Best regards,

Andrew G.

Intel Customer Support Technician


David_G_Intel
Moderator
2,547 Views

Hello enendie


Thank you for posting on the Intel️® Arc communities. Please share with us the the Intel® System Support Utility (Intel® SSU) results to investigate: 


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
2,525 Views

Were you able to check the previous post?  

Let us know if you still need assistance.  

 

Best regards,  

David G.  

Intel Customer Support Technician  


enendie
Beginner
2,503 Views

Thanks to feedback

i cant running Intel® SSU)

because I can't find the intel arc control file for intel ssu

 

how to find file ??

David_G_Intel
Moderator
2,494 Views

The SSU will help us get a better understanding of your current system setup, you don't need Arc control to run the SSU file. Please also share with us the following information:

  • Intel Arc model on the system
  • Do you get any errors or disclaimers when you try to use Arc control?
    • If you do, please provide a screenshot or video.
  • What driver version do you use?

Let us know if you have any questions.


Regards, 

David G 

Intel Customer Support Technician 


enendie
Beginner
2,486 Views

When I try to use arc control, it just darkens the screen, as in the recorded video, and nothing happens.

The arc control version is 1.0.4711
Both intel irises graphics and intel A350M graphics are 30.0.101.1329 versions

 

I will upload the video as a zip file, so please check it

David_G_Intel
Moderator
2,473 Views

Thank you for the information. 

As a friendly reminder, please share with us the SSU results to continue the investigation. Also in the video we noticed that you're not using the latest drivers, so please follow the next steps:

After you complete those steps, try again and let us know if the issue persists.


Regards, 

David G 

Intel Customer Support Technician 


enendie
Beginner
2,437 Views

The graphics updater already says it's the latest version of graphics.
If you ignore this phrase and reinstall it, an error appears every time.

David_G_Intel
Moderator
2,416 Views

Thank you for the update, please confirm if this happens after you try the clean installation method. When you try this and get the error, what does it say specifically? Can you share a screenshot with us to investigate?


Best regards,

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
2,396 Views

@enendie let us know if you still need assistance.  We will be waiting for your response.


Best regards,  

David G.  

Intel Customer Support Technician  


David_G_Intel
Moderator
2,372 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Best regards,  

David G. 

Intel Customer Support Technician  


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