The graphics in ENDER MAGNOLIA: Bloom in the Mist do not display properly.

[DanSun]

ENDER MAGNOLIA: Bloom in the Mist

https://store.steampowered.com/app/2725260/ENDER_MAGNOLIA_Bloom_in_the_Mist/

The graphics do not appear properly in ENDER MAGNOLIA released on Steam.
This game is made with Unreal Engine, and there is a problem with the graphics not playing properly with the latest Arc graphics card A770 driver 5379.

This is a normal screen.

This is a screen from an Intel Arc graphics card. You can see that the graphics are displayed incorrectly in shadows or dust areas.

These are the graphics settings for the game I used.

[RamyerM_Intel]

Hello DanSun, 

Thank you for posting in the communities. We will be investigating this internally for now and keep this thread posted for updates. Thank you for your patience and cooperation. 

Ramyer M.

Intel Customer Support Technician 

[RamyerM_Intel]

Hello DanSun, 

We were wondering if you have tried any alternative versions of graphics drivers to help identify the issue you are experiencing. If you haven't yet, we kindly request that you test the following driver versions: 31.0.101.5382, 31.0.101.5333, and 31.0.101.5186_101.5234. By doing so, we can conduct a more thorough investigation and attempt to replicate the issue on our end. We appreciate your help with this matter.

Please remember to use the DDU when updating your graphics driver. This ensures that all previous driver versions are fully removed, allowing for a clean installation of the new update.

Ramyer M.

Intel Customer Support Technician 

[DanSun]

I used the 5382 driver.

[RamyerM_Intel]

Hello Dansun, 

Thank you for sharing the driver you have used. I just want to ask, were you able to try our recommendation to try it on 2 other different drivers in the previous post? If you are, is it still the same issue? I will be waiting for your reply. Thank you. 

Ramyer M.

Intel Customer Support Technician 

[DanSun]

Both the 5379 driver and 5382 driver have the same problem.

[RamyerM_Intel]

Hello Dansun, 

Thank you for trying out our recommendation and updating us of the result. We'll proceed in investigating this further for you. I will be back on this thread as soon as possible. 

Ramyer M. 

Intel Customer Support Technician

[RamyerM_Intel]

Hello Dansun,

We are still investigating this for you. We do want to ask some detail, when you dial down the "Anti-aliasing quality" to lower levels, does it help with the display that you are seeing? I will be waiting for your reply.

Ramyer M.
Intel Customer Support Technician

[DanSun]

Lowering the quality of the anti-aliasing does not fix it.
Disabling anti-aliasing does not solve the problem.

The graphics in the shadow area are still not displayed properly.

[RamyerM_Intel]

Hello DanSun, 

Thank you for being active in this thread. I will proceed in coordinating this back with our team and get back to you as soon as possible. 

Ramyer M.

Intel Customer Support Technician 

[NormanS_Intel]

Hello DanSun, 

I'd like to let you know that we are actively working on resolving the issue with ENDER MAGNOLIA: Bloom in the Mist. However, it will take some time to implement the fix, and we currently do not have a specific timeline.

Please be assured that we will provide an update in this thread as soon as it becomes available.  

Best regards,

Norman S.

Intel Customer Support Engineer

[RonaldM_Intel]

Hello @DanSun 

I know we didn't update this thread in a long time so I do apologize for it.

Our priority is to target the most popular games and apps to focus our efforts on providing a high quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2024 and beyond.

The fix for this issue might actually take longer than expected since we can’t accommodate your request at this time, please watch this article on our website for any possible changes to this situation.

I'll close this thread since we'll be providing any future updates on the aforementioned article.

Best Regards,

Ronald M.