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The settings in Intel ARC control go back to default settings after pressing alt+i.

Erwin06
Beginner
3,967 Views

Hello,

 

I want to report a bug.

 

With the latest Intel ARC control version 31.0.101.4369 the settings go back to default settings after pressing alt+i.

 

To reproduce:

Open Intel control in the system tray do some settings close Intel control, open Intel control with alt+i and the settings go back to default settings or wait some time 10 min or longer and open Intel control again in the system tray and it also defaults the settings.

Also i get a error when pressing on record.

Make sure you are not connected to a VPN. Error code -17
 
I didn't have these problems with the previous version.
 
Youtube movie:
 

My pc specs are:

Asus ROG Strix X570-E Gaming Bios v4602

AMD Ryzen 7 5800X3D @ 3.4 GHz

G.SKILL F4-3200C16D-32GFX

Intel Arc A770 16GB

Asus TUF Gaming VG249QM1A @ 240 Hz

Seasonic Prime PX-650

Windows 11 Home - 22H2

 

Best Regards,

Erwin.

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14 Replies
Jean_Intel
Employee
3,896 Views

Hello Erwin06,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

We are currently working on a fix to solve the issues where the Arc Control settings keep going back to default values after relaunching the app. The driver developer team is investigating this matter. However, we are unable to commit to an estimated time or updates regarding this matter, but rest assured that we are working on it.

 

Since this requires more effort on our end and to avoid duplicate efforts, we are considering closing this thread. But we would like to confirm whether or not you agree with us to close the thread.

 

Best regards

Jean O. 

Intel Customer Support Technician


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Erwin06
Beginner
3,889 Views

Hello Jean,

 

Does the VPN bug also get fixed or is this part of the same problem recording isnt possible now.

 

I also have a problem that the Intel driver updates say that there is no internet connection or something.

 

Best regards,

Erwin.

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Jean_Intel
Employee
3,862 Views

Hello Erwin06


For the issue with the capture feature on the Intel® Arc™ Control Panel showing the error "Device operation failed, make sure you are connected to VPN, error code -17", you should try the following recommendations:

  1. Open Intel Arc Control and go to Studio > Capture > Capture.
  2. Check the default File location (by default, it is C:\Users\<userid>\Videos).
  3. Go to C:\Users\<userid>\Video using Windows* File Explorer and verify that the Videos folder exists.
  4. Go back to the Capture setting from Step 2 and click "Start." Verify recording starts without errors.
  5. If an error is persistent, then go to step 2 and change the location to another existing folder location and verify if the issue is resolved.

 

Regarding the driver update issue, and assuming this issue is part of the Intel® Arc™ Control, we recommend you uninstall and reinstall the graphics driver and Arc Control:

  • Uninstall Arc Control:
    • Press the Windows key.
    • Click on settings.
    • Select Apps and then select Apps & Features.
    • Search for Intel® Arc™ Control software.
    • Click on it and select the option to uninstall.
  • To uninstall and reinstall the graphics driver, see: Clean Installation of Intel® Graphics Drivers in Windows*, and install the latest driver available, 31.0.101.4255.

 

However, since the issues you report are different, we recommend you open a new thread for each subject to keep the conversation organized and avoid confusion.

 

Best regards

Jean O.

Intel Customer Support Technician


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Erwin06
Beginner
3,854 Views

Hello Jean,

 

I did step 1 to 5 but still the VPN error and when i close ARC control and open it again everything is going to default settings also the path for the video's, so no point of doing this.

This VPN error is also a bug in the latest version ARC control.

 

Best Regards,

Erwin

 

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Erwin06
Beginner
3,845 Views

Hello,

 

Also it doesn't make sense to me that a VPN error has anything to do with a file location.
 
Regards,
 
Erwin
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Jean_Intel
Employee
3,834 Views

Hello Erwin06,

 

Thanks for the information provided.

 

We understand that you don't see why we recommend changing the File location for the VPN issue; however, multiple users have reported that the issue is solved after doing these steps.

 

Also, we would like to confirm if you have tried to reinstall the Intel® Arc™ Control using the steps we previously shared.

 

Best regards

Jean O.

Intel Customer Support Technician


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Erwin06
Beginner
3,814 Views

Hello Jean,

 

I will reinstall the driver, but 42.55 isnt the latest driver, i think u mean 43.69.

 

After the reinstall i have the same problems still the VPN error, using a different folder doesnt fix the problem.

 

Regards,

Erwin

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Erwin06
Beginner
3,803 Views

Hello Jean,

 

I did a clean install with the previous driver version .4314 and this fixed both my problems.

No VPN error and all settings are saved.

The VPN error is a new bug in the latest version.

Hope this helps fixing it.

 

Best Regards,

Erwin,

 

 

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Jean_Intel
Employee
3,781 Views

Hello Erwin06,

 

We want to further investigate this matter internally. The more information we have, the better; we would like to gather more information about your system, so please create a system report using the following tools:

 

  •  Intel System Support Utility (Intel SSU) 
    • Download the Intel SSU
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."
  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

Best regards

Jean O.

Intel Customer Support Technician


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Erwin06
Beginner
3,772 Views

Hello Jean,

 

I already posted the 2 files in a other thread.

 

community.intel.com/t5/Intel-ARC-Graphics/Random-boot-problem-with-Intel-Arc-A770-16GB-The-vga-card-is-not/m-p/1476935#M3439 

 

Best Regards,

Erwin.

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Jean_Intel
Employee
3,711 Views

Hello Erwin06,

 

Thanks for the information provided.

 

We will proceed to check the issue internally and post back soon with more details.

 

Best regards

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
3,704 Views

Hello Erwin06,

 

Thanks for the information provided

 

We recommend you run the DDU tool to eliminate all the driver files leftovers from the previous driver version. Once you run the tool, you should install our latest driver, 31.0.101.4369. Files from previous installations of drivers can linger on a system which can cause driver updates to not work as expected.

 

Also, we would like to check when using driver 31.0.101.4225 none of the issues are present, correct?

 

Best regards

Jean O.

Intel Customer Support Technician


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Erwin06
Beginner
3,690 Views

Hello Jean,

 

I uninstalled the driver with DDU, then i installed driver .4369 and both problems are back, settings not saved and when pressing record i get the VPN error. audio devices are also set to systemstandard in these settings.

 

With previous drivers i dont have these problems.

Intel can beter pull this drive from the download site because it hase a big bug making de program unusable. 

 

Because this Intel card has a boot problem, i will now 1st send it the the shop for RMA.

See other thread:

community.intel.com/t5/Intel-ARC-Graphics/DP-UEFI-protocols-causing-the-problems-with-my-2-Asus-monitors/m-p/1490176#M4637 

 

With driver .4369 i also see on the monitor tab that the Intel card is connected to DP, but i have the Intel card connected with a HDMI cable.

 

Best regards,

Erwin

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Jean_Intel
Employee
3,665 Views

Hello Erwin06,

 

Thanks for the information provided.

 

We understand that you will process an RMA for your card, and you may not be able further to troubleshoot your issue.

 

We will do further research on this matter and post the response on this thread once available.

 

Best regards

Jean O.

Intel Customer Support Technician


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