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The vga card is not supported by uefi driver problem.

Erwin06
Beginner
22,742 Views

Yesterday i started up my pc and i got The vga card is not supported by uefi driver problem again.

I use my old iiyama monitor now.

 

This problem must be coming from the Intel ARC A770 video cards bios.

 

I allready posted this problem in a different thread.

https://community.intel.com/t5/Intel-ARC-Graphics/Random-boot-problem-with-Intel-Arc-A770-16GB-The-vga-card-is-not/m-p/1475056#M3249 

 

I was reading this on the internet:

What Does It Mean When VGA Card Is Not Supported by UEFI Driver?
This error message means that the UEFI mode BIOS does not fully support the VGA card. This issue doesn’t have any relation to the original operating system settings. It’s unfortunate, and you cannot do much about it, except for some troubleshooting methods that were effective for some of the users who experienced this issue on their devices. Some experts have recommended changing PCIe settings to resolve this issue.

 

https://www.hardwarecentric.com/vga-card-not-supported-by-uefi-driver/ 

 

My pc specs are:

Asus ROG Strix X570-E Gaming Bios v4602

AMD Ryzen 7 5800X3D @ 3.4 GHz

G.SKILL F4-3200C16D-32GFX

Intel Arc A770 16GB

Asus TUF Gaming VG249QM1A @ 240 Hz in RMA

Seasonic Prime PX-650

Windows 11 Home - 22H2

 

Regards,

Erwin

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16 Replies
Erwin06
Beginner
22,682 Views

Also in the next link some1 is telling that the Vbios is the problem.

 

https://www.tenforums.com/graphic-cards/200026-vga-card-not-supported-uefi-driver.html 

 

The bottom of the screen in the screenshot pretty much explains. The video BIOS for your adapter does not support pure UEFI mode. As a result, the BIOS enabled the CSM (Compatibility Support Module) in order to support that video adapter.

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Hugo_Intel
Employee
22,582 Views

Hello Erwin06


Thank you for posting on the  Intel® ARC™ Graphics. I am sorry that this issue from your previous thread still persists.


I would like just to confirm the following information so we can further check this issue:


In the previous thread it was confirmed this issue only happens through DisplayPort is this still the case?

Are you using the latest driver version 31.0.101.4335?


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Erwin06
Beginner
22,570 Views

Hello Hugo,

 

Because i had 2 problems 1 with the monitor and 1 with the Intel card i forgot that i had this problem also with HDMI cable i dont remember.

 

I dont think that the driver is causing this problem because it happens before the bios loads.

I think that the bios from the intel card is causing this problem not fully support pure eufi mode.

 

With the Asus GTX 1070 and IIyama monitor i never had any prolbems like this.

 

I am on the latest non Beta driver v31.0.101.4314

 

Regards Erwin.

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Hugo_Intel
Employee
22,513 Views

Hello Erwin06


Thank you for letting us know. We will check this information with our team once I have an update I will let you know.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
22,311 Views

Hello Erwin06


We upon checking all the information gathered so far we believe this might be a compatibility issue with the motherboard/BIOS, if possible, Could you please test a different motherboard make and model and check if the same happens?


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Erwin06
Beginner
22,295 Views

Hello Hugo,

I dont own a different brand motherboard.

 

Best regard,

Erwin

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Hugo_Intel
Employee
22,237 Views

Hello Erwin06


In this case, the best next step will be to contact your place of purchase to process an RMA for the GPU, however, if this is a compatibility issue it might happen with the replacement as well.


In case you have any issues processing a warranty request with your place of purchase, feel free to contact us directly:

U.S. and Canada: Intel Customer Support 

Europe, Middle East, and Africa: Intel Customer Support EMEA  

Asia-Pacific: Intel Customer Support APAC  

Latin America: Intel Customer Support LAR   


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Erwin06
Beginner
22,210 Views

Hello Hugo,

 

I dont think that sending in the card for RMA will fix this problem, i think that this is a compatibility issue, but who is going to fix this is my question.

 

Best regards,

Erwin

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Hugo_Intel
Employee
22,129 Views

Hello Erwin06


We will look into this, however, we cannot commit to a specific outcome as we cannot guarantee compatibility with every hardware component in the market. There is a slight possibility the issue is coming from the GPU itself and this is why we recommended an RMA for it. I will post back once I have more information to share with you.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
21,940 Views

Hello Erwin06


After checking this issue our recommendations will be that you continue o contact your motherboard manufacturer to verify compatibility. At the moment we can only suggest a warranty replacement for the GPU, please contact your place of purchase to process an RMA or contact us directly to the contact information provided in previous posts.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Erwin06
Beginner
21,935 Views

Hello Hugo,

 

Thats very contradictory, saying its a bad video card or a compatibility problem.

The video card is working as it should, because this is a new product i am going for a compatibility problem.

I am already emailling with Asus, but no sollution yet.

 

Best Regards,

Erwin

 

 

 

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Hugo_Intel
Employee
21,836 Views

Hello Erwin06


Thank you for letting us know. Since the support will continue from and with your motherboard manufacturer we will be closing this thread. Feel free to open a new topic if you have further questions.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Erwin06
Beginner
21,793 Views

Hello Hugo,

 

Why u close this thread so fast?

 

Asus support is saying this:

Thank you for your email.


The update is not only meant for the Display Port function but also provides more support for UEFI based systems.


As asked what happens when you use HDMI?

If this works then problem is indeed not related to the monitor but it is with both cards and the support for UEFI/ Display Port on newer system. As stated for older Nvidia card this is known and in most cases can be solved using the firmware update. For Intel ARC you should contact Intel as we have no solution for this as we cannot change the way the card works. Our monitor has no influence on this.

You already stated yourself that the Intel ARC card does not (fully) support UEFI which is a requirement on newer systems and protocols. Disabling CSM control in the BIOS might be a work a round, however this can also result in the fact that you would have to reinstall Windows due to certain boot requirements which will be altered.


If you search Google for Intel ARC and Display Port problems you will quite a few posts all over the internet. We can only suggest you try out suggestions from others as we cannot help.

There are no options to change settings within the monitor. A monitor is a plug and play device, if it does not work it is defect or the problem lies with the other device. Seeing as the monitor has bee tested by the vendor I doubt that the monitor is defect. Especially as the problems you encounter are fairly common for the older GTX series and Intel ARC cards.

 

Best Regards,

 

Erwin.

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Erwin06
Beginner
21,777 Views

Asus is saying the both my problems are coming from the Intel ARC A770 16GB card not fully support EUFI.

See post above this 1.

 

I also ask why my older IIyama monitor does not have this problem with the Intel card and the new Asus give me this problem,

 

Asus,

Thank you for your email.

The beep code is an error code from the motherboard. This error indicates that the graphics output is not detected. This happens you do not have a graphics card connected or the card's interface is not supported.
When connecting a more recent monitor the card seems to try and make use of the UEFI protocols which seem not to be supported. Your older monitor will not have this problems as it is not designed for UEFI protocols.

 

This means that my Asus TuF gaming VG249QM1A is not supported by the Intel video card.

 

The 2nd problem is the video card is not supported by the EUFI driver this means that the Intel card doesnt fully support EUFI.

Both problems are boot problems showing the VGA Qled on the motherboard 1 long and 3 short beeps.

 

I hope that Intel will fix these problems.

 

Best Regards,

Erwin

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Daxe
Beginner
19,274 Views

@intel  I experience the exact same issue with my Intel Arc 750 card after a Windows 11 update (maybe including a GPU driver update).

The card had been running okay for a couple of months and now suddenly this issue appears.

CSM was now turned on by the bios, but that also disables Resizable BAR which is very important for these types of GPUs.

How can I resolve this?

 

 

 

 

 

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Erwin06
Beginner
19,267 Views

You cant resolve this, i did send my ARC A770 for a RMA to Intel, i still dont have it back from them.

 

The only think i did observe is that all the problems i have with this Intel card is with Asus hardware. 

Intel ARC A770+Asus ROG Strix X570-E Gaming=The vga card is not supported by uefi driver.

Intel ARC A770+Asus monitor=boot problems vga Qled, no signal.

 

I think this problem arises with the uefi boot loader.
 

 

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