Unigine Superposition - Issue

[Shanrya]

Hi,

Yesterday, after using DDU in Windows booted in minimal config (via msconfig) I rebooted Windows (after restoring the msconfig setting) and installed the latest WHQL (32.0.101.6874) driver.

I tried to run the Superposition benchmark using my 4K TV and noticed that while the program was running nothing was shown on screen. Later I've tried it again on my FHD display and I've faced the same issue.

Let me know if you need other informations.

Thanks.

Have a nice day,

Shanrya

[ArchieD_Intel]

Hi Shanrya,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• When did the issue start? Was it after a specific update?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• Have you tried Cold Reboot?
• Can you please provide a video of the issue?

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Shanrya]

Hi Archie,

as I was going to record the video you requested I haven't ran into the issue, even tried with the 4K TV. 

Since the problem seems to be gone there's no need to continue.

Thanks a  lot for your help,

Shanrya

[martinpawlak]

Hello Shanrya,

are you using multiple monitors on your graphics card?
Have you perhaps entered a resolution or refresh rate in Superposition Benchmark that is not compatible with one of your monitors?

Best regards,

Martin

[Shanrya]

Hi martinpawlak,

I'm using one display at time, I just switch them (unplugging one and plugging the other one) when I need it.

I can confirm that this is not the issue since months ago I've ran the Superposition Benchmark on my FHD display without any issue, and now it doesn't work anymore (and of course the software hasn't been updated, just the drivers).

Have a nice day,

Shanrya

[ArchieD_Intel]

Hi Shanrya,

I'm glad to know your system is now working well. Since the issue is now solved, I will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards,

Archie D.

Intel Customer Support Technician