Unity games crashing on A380

[mkl1976]

Hi guys

I'm experiencing Unity games crashing at startup. DJMax Respect V and EZ2ON Reboot R are the games. I even tested it on another motherboard to make sure it isn't Jginyue issue. Both games have light system requirements. I switch to Asus RTX 3050 8GB Phoenix and they don't crash. I  DDU and switch it back to A380 and those games are crashing again. This is my system spec.

Core i5-12400 or Core i5-12600K (Just to make sure CPU isn't the problem)

Noctua NH-L12S

Jginyue B760i Gaming or MSI B760M-A Pro Wifi (both using latest BIOS as of 18/05/2025)

Kingston 16GB X2 DDR4-3200 (already stressed with memtest86 and passed)

Sparkle A380 Genie 6GB

Kingston KC3000 1TB (tried fresh install of WIndows 11 too)

Corsair SF750 ATX 3.0

Driver version 6793 (I use DDU before switching to another card)

Please take a look at these games and see what is the problem. Thanks

[RandyT_Intel]

Hi @mkl1976,

Thank you for posting here in our community. To assist you further with the issue you're experiencing, we kindly request some additional information and files. Your cooperation will help us analyze and resolve the problem more effectively.

• Have you tried installing the latest graphics driver version 32.0.101.6795 using Display Driver Uninstaller (DDU)? If not, we recommend doing so to ensure optimal performance.
• Could you please share the steps you take to recreate the issue? This will help us understand the context and identify potential solutions.
• We also request that you generate a kernel or complete crash dump and share it with us for detailed analysis.
• Download link where you obtain the game,
• Please provide the SSU log report and share it here so I can review your system's configuration. 

Please let us know if you have any questions or need further guidance on any of the requests.

Warm regards,  

Randy T.  

Intel Customer Support Technician

[mkl1976]

Hi Randy

Thanks for the reply. One more hardware I forgot to add. I have Creative Sound Blaster X5 external sound card as well. Unfortunately, driver v 6795 still crashing. This is what I did.

DDU Uninstall Nvidia driver and shut down.

Turn off the system

Switch to Arc A380

DDU Uninstall Intel graphics driver and restart

Install Intel graphics driver 6795

Start DJMax Respect V

Crash to desktop with small Unity window

You can get this game here.

https://store.steampowered.com/app/960170/DJMAX_RESPECT_V/

EZ2ON Reboot R:

https://store.steampowered.com/app/1477590/EZ2ON_REBOOT__R/

This is a fresh install of Windows 11 as well.

[RandyT_Intel]

Hi @mkl1976,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Warm regards,  

Randy T.  

Intel Customer Support Technician

[mkl1976]

Thanks for the reply. I'll wait for the solution.

[RandyT_Intel]

Hi @mkl1976,

To help us troubleshoot and investigate further, please provide answers to the following questions:

1. When did the issue first occur?
2. Was the game functioning properly before this issue arose?
3. Were there any recent changes made prior to the issue?

Additionally, please obtain the dump/log files by following the steps outlined in our "Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community" document, focusing on crashing/freezing issues/BSOD.

Your cooperation will greatly assist us in identifying and resolving the problem. We appreciate your patience and look forward to your response.

Warm regards,  

Randy T.  

Intel Customer Support Technician

[mkl1976]

Issue started when I used A380 on my B760 small rig. Nvidia and AMD graphic cards doesn't crash on this game. I think Creative Sound Blaster X3 and X5 is not compatible with A380 on certain configurations. When I disable Creative external cards and used onboard audio Realtek ALC897. No more crash. Funny thing is Creative external cards works fine with A380 on Core i9-13900K, Asus Z790-F Gaming Wifi II, 48GB DDR5.

It is a fresh installation of Windows 11 for my B760 rig. I even updated the chipset driver to the latest. I think I'll mess around with more advanced BIOS settings.

I've found temporary solution.

Disable Creative cards

Start game and wait until title screen.

Enable Creative cards

Select audio output device with Windows.

It works now.

[RandyT_Intel]

Hi @mkl1976,

Thank you for sharing the detailed resolution to the issue you encountered with your setup. We appreciate your proactive approach in finding a temporary solution and sharing it with the community.

Your steps provide valuable insights. This information will undoubtedly help other users who may face similar challenges in the future.

I am pleased to inform you that your case is now closed, and we appreciate your contribution to enhancing the collective knowledge of our user community.

If you have any further questions or need assistance in the future, please feel free to reach out.

Thank you once again for your cooperation and support.

Warm regards,  

Randy T.  

Intel Customer Support Technician