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Updated Arc A770 and second monitor resolution is incorrect

ACelis
Beginner
1,052 Views

Hello, I recently updated my Arc A770 driver to 31.0.101.4826. This update fixed some issues I was having playing Halo Infinite (would crash on main menu). However, now I have a new issue. This update after the computer restarted changed the resolution of my second monitor to 1920x1080. My monitor is an LG Ultrawide Monitor with the resolution of 2560x1080 and 60hz. If I windows revert to the previous driver the problem is fixed, however I can no longer play Halo Infinite. The second monitor is plugged in using Display port cable and my main monitor uses and HDMI cable. Does anyone know any ideas of what I can do to fix this issue? I have already tried looking into advanced display settings -> display adapter properties -> list all to no avail. I have updated the BIOS to no avail. 

Any help would really be appreciated! If you need more information just let me know how to provide it and I will!

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Jean_Intel
Employee
1,021 Views

Hello ACelis,


Thank you for posting on the Intel️® communities.  


We understand you have opened an Internal support case with us, and we will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel. 


We appreciate your understanding.  


Best regards

Jean O.  

Intel Customer Support Technician


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Digdug
Beginner
782 Views

Hey Jean. Is there a resolution for this issue. I'm having the same issues with my second monitor but mine is stuck at 1024 x768, I have rolled back to the last 4 previous drivers but nothing has helped and updated all other drivers awell

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