Very poor performance in The last of us part 1

[Rudra3]

I have an arc a750 , it is equivalent or better than rx6600 in most games but in the last of us it just gives up, barely reaches 50 fps in low preset. Rebar is enabled , drivers are updated.

[RandyT_Intel]

Hi @Rudra3,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Which digital distribution platform did you obtain the game that is experiencing performance issues? (e.g., Steam, Epic Games Store, GOG, etc.)
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
• Additionally, you may follow this guide on how to report performance issues in the game. 

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[Rudra3]

I have provided the ssu log report and a recording where i showed my fps and the settings i use .

I use clean install option from the driver installer itself.

Yeah the cpu is bottlenecking the gpu but there are cases where my gpu goes 99% in some gpu intensive areas but the fps doesn't increase.

Rx6600 gets double or more perfomance in same settings.

[RandyT_Intel]

Hi @Rudra3,

Thank you for providing the requested information however I need some additional recording with CapFrameX so that I am able to replicate the issue on my end. If you have a game or app that is not performing as you would expect then we need to know it. However slow performance is very subjective. Kindly submit CapFrameX capture data (.json files) reproducing the issue. 

• Capture data at least 3 times to define a good performance baseline.

About CapFrameX

This is a 3rd party tool for frametimes capture and analysis based on Intel's PresentMon. The overlay is provided by Rivatuner Statistics Server (RTSS).

CapFrameX Installation instructions:

1. Go to https://www.capframex.com/download and download the latest version of CapframeX.
2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
3. Unzip both installers and install them.
4. Launch CapFrameX and then close it. This is so it creates the user Configuration folder.
5. Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
6. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
7. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
8. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

Capturing the Performance Data:

1. Open CapframeX and do NOT minimize or close it.
2. Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
3. Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
4. Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
6. To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".

Once you have these i can continue investigating the performance issue.

Regards,  

Randy T.  

Intel Customer Support Technician  

[Rudra3]

The file type (.json) is not supported. Valid file types are: 7z, ai, bmp, bz2, c, cdr, cpp, css, csv, cxx, dib, dmp, doc, docx, eml, f, f90, for, gif, gz, gzip, h, i, ico, icproj, img, jfif, jpe, jpeg, jpg, log, mdb, mdl, mov, mp4, odp, ods, odt, pdf, pjpeg, png, pps, ppsx, ppt, pptx, psd, qar, rar, rtf, rtx, sel, sig, sln, tar, tbz2, tgz, tif, tiff, txt, txz, v, vcproj, vcxproj, vfproj, vhd, vtt, wks, xcf, xls, xlsx, xml, xz, zip, 3g2, dmg, mp3, msi, mts, m2ts, ogg, srt, tar.gz, tar.gz.sig, tar.xz, p4, p4pp.

This is the error that i get after trying to drag and drop the files here

[Rudra3]

i just added it to a rar file

here are the captures

[RandyT_Intel]

Hi @Rudra3,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Regards,  

Randy T.  

Intel Customer Support Technician