WWE 2K24 crashing on ARC 770 16 GB

[Nyalmo]

The game keeps crashing, sometimes without providing any message, sometimes with the words "device removed error".
All drivers are correctly installed at the latest version without any type of conflict. Changing the game's graphics settings is useless.

[VonM_Intel]

Hi, Nyalmo.

Thank you for posting in our Community.

This error might have been caused by corrupted/ outdated graphics drivers. I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.

Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Nyalmo]

Hi, ok, but is a waste of time. The game doesn't work with arc's graphic cards. 

Internt it's full of people with the same problem as me...

[VonM_Intel]

Hi, Nyalmo.

Thank you for your response.

Receiving an error message 'device removed error,' leading to game crashes.

I would like to know if you're encountering this type of message:

We'll investigate the issue further and provide an update on this thread once we have more information.

Thank you for bringing it to our attention.

Best Regards,

Von M.

Intel Customer Support Technician

[Nyalmo]

Yes, this message appears all the time, but it's nothing new. Just do an online search to learn that it affects all owners of an ARC graphics card who play wwe 2k24

[NormanS_Intel]

Hello Nyalmo,

Thank you for bringing this issue to our attention. After conducting a thorough investigation, I would like to inform you that our primary focus is on optimizing the most popular games and applications to ensure a high-quality and stable experience for the widest range of users. We are committed to enhancing our software performance and compatibility throughout this year and beyond. While we are unable to fulfill your request at this time, I encourage you to keep an eye on this article: https://www.intel.com/content/www/us/en/support/articles/000099051/graphics.html for any potential updates regarding this matter.

I understand that this may not be the update you were hoping for, and I apologize for any inconvenience. Please rest assured that we are actively addressing the situation, and you can check the link above for future updates.

For now, I will temporarily close this case. If you require further assistance, please feel free to submit a new inquiry, as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer