While booting, the gpu doesnt load/show bios menu and loads straight into windows

[Arino99]

Gpu: A380
display: 900p

Its been a problem since day 1 for me. I have to use another gpu just to get into bios menu and install windows. Cant turn on resize bar. i had no display when i first installed it as the monitor was showing out of range signal. So i had to use a remote desktop software to get the display output into my phone and install arc gpu software which fixed the display output.

[DhannielM_Intel]

Hello Arino99,

Thank you for posting in the community. To further assess this matter, I will need more information about the issue. Could you please answer the following questions:

1. Can you share the full technical specifications of your system?
2. What is the make and model of your monitor?
3. What display cable are you using, and what is its version?
4. Can you tell me about any other GPU you are using?

This information will help me understand your issue better. I look forward to your response.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Arino99,

Just following up to see if you've had a chance to look into my questions from the previous message. I'll be waiting for your response.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Arino99]

Motherboard: b550m s2h
GPU: arc a380
Cpu: 5600x
Old hp monitor, 60hz, 1600x900
HDMI
My old gpu is gt1030

[DhannielM_Intel]

Hello Arino99,

Thank you for answering my questions. I have a few follow-up questions regarding these concerns:

1. What type of display cable are you using to connect to your monitor?
2. Have you tried plugging it into different display ports on your A380?
3. Could you please provide the full model number of your HP monitor?
4. Is your current BIOS version F19d?
5. Are you currently able to use your A380 normally, or are you using your Nvidia GPU instead?
6. What is the brand of your A380 (e.g., Intel, Gunrir, Asrock, MSI, Asus, etc.)?
7. What is the current graphics driver version installed on your system?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Arino99]

Looks like i am getting nowhere as this is the worst support ever, The gpu is simply outputting a higher regulation than my monitor which is the reason why it doesn't show any display. Sometimes it shows out of range message. Looks like there is no option to set the base regulation as it will always output out of range signal.

[stevejames]

I had a similar kind of issue with my 1070. I tried everything, but at then end it was the connector issue, which was interrupting the display. May be you can try fixing that.

[DhannielM_Intel]

Hello Arino99,

I apologize for any inconvenience, but I the questions above will help on identify the best solution for this issue. The "Out of Range" error message can have multiple interpretations, such as your display adapter not being supported by your GPU or the monitor's display ports not aligning with the GPU's capabilities. These questions will help us fully understand the situation and determine the most effective resolution.

Additionally, as suggested by @stevejame, you might consider testing with a different display cable. These steps are essential for us to accurately diagnose and resolve the issue. Thank you for your cooperation and understanding.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Arino99,

Have you had a chance to look at my previous response? I need more information about the current situation. Please let me know when you can.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Earl_Intel]

Hi Arino99,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician