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Why sometimes the card do not initiate display on boot

blakenet
Beginner
3,497 Views

i have been writing about this a few times into related topics since i purchased my a770 in febuary without success.
my problem is simple, sometimes for no apparent reason the card wont send signal to the display.
The boot occurs normally , even windows is starting (i can hear it) but there will be no display.

I have to make a hard reset of the computer (and sometimes 2-3 times) to get something on the monitor. (unplugging and pluging the display back in the video card changes nothing).

does anyone got around this ? 


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20 Replies
Jean_Intel
Employee
3,477 Views

Hello blakenet,

 

Thank you for joining the Intel Communities to report your issue where your A770 won't send a signal to the display. We will be more than glad to help you. However, to better assist you we would like to request more details to troubleshoot better.

 

  • When did this problem start? Was it present since you purchased the card?
  • What Graphics port are you using is it DisplayPort or the HDMI?
  • When the issue occurs, is the BIOS Slash screen visible when booting up the system?
  • Did you happen to check to see if unplugging/plugging back the cable fixes the issue?
  • Did you try using other display devices or monitors?
  • We would like to have further information about your system to look into this problem internally, so please provide us with the following:
  • Intel System Support Utility (Intel SSU)
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."
  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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blakenet
Beginner
3,472 Views

Hi.
Here are the results:

1: at the beginning (i talked about it in my first post in this forum a few months ago)
2: Both (same configuration i had on my previous card that worked for years)
3: no, there is 0 initialisation of monitors at any point during the boot process
4: tried that but, it dosent change nothing
5: tried single monitor with both of them turn to turn (because i saw it suggested in this forum) problem kept happening wathever the monitor that is plugged and wathever the port he is into.


Additionnal info: this behaviour dont seems to be regular (ex: last time was like 3 weeks ago before happening twice in the last 4 days)
Additionnal info2: closing wathever monitors before full extinction of the computer will garantee this problem to happen on boot.
Additionnal info3: cannot use sleep mode because of this problem as the problem happen every time the computer goes to sleep if sleep is allowed.

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Jean_Intel
Employee
3,461 Views

Hello blakenet,

 

After looking at the system reports, we noticed that the graphics driver installed on your system is 31.0.101.4577. There are new driver versions available on our website. We want to recommend you update your graphics driver to the latest version available, 31.0.101.4826. We also would like to recommend you to run the Display Driver Uninstaller, before installing the latest driver. The tool will help you to eliminate all drivers and leftover files from the previous driver version. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions.

 

Since the issue is also affecting the BIOS boot-up screen, we would like to recommend you update your BIOS to the latest version available. Based on the system report you have shared, we noticed that your BIOS version is 1030, and the latest version available on the ASUS website is 2001. Please keep in mind that it is always recommended to have the system up to date to have the latest fixes for your system.

 

Best regards,

Jean O.

Intel Customer Support Technician


Barbra
Beginner
3,063 Views

That he had to disable his XMP profile shows that ram he is using is probably not xmp-compatible with his particular  CPU.

 

Also, when a game crashes, you need to do a cold boot - not just press the power switch for a second to do a fast boot. Microsoft has been having a really bad time with servers since the last world update to MSFS2020, with people with 2gb symmetrical internet getting "you don't have enough bandwidth to use this application", and getting speeds of under 1kb/sec.

 

So when MSFS crashed 4 times today, I just re-launched instead of cold-booting, and ended up with 29 gb of ram in use with NOTHING running. Good thing I have 128 gb of Kingston 3600 mhz DDR4 ram ... xmp2 profile works like a charm, and Kingston says it matches my CPU.

 

I've also seen MSFS take 60 gb of ram when creating a 1024gb cache.

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Jean_Intel
Employee
3,380 Views

Hello blakenet,


We want to check if you have been able to update your graphics driver after running the DDU, and if the issue remains after updating the BIOS. Let us know if you require further assistance.


Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
3,346 Views

Hello blakenet


Since we have not heard from you, we will proceed to close this thread. If you require additional information, open a new thread as this one will no longer be monitored.


Best regards,

Jean O. 

Intel Customer Support Technician


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blakenet
Beginner
3,324 Views
In fact. Since I updated the video card driver... i lost any display capability
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blakenet
Beginner
3,322 Views
I'm at 21th reboot now this morning without any display capability at any point not even a bios post...
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blakenet
Beginner
3,321 Views
And don't take me wrong here. I made the graphic update. Clicked the reboot button and were at this now... stuck with an unusable computer. Now... I feel like I wasted 500$ because I will have to buy another brand video card to get my computer working
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blakenet
Beginner
3,273 Views

so... 3h and a half later , with a ton of test with bios options and 100$ less in my pockets for a used graphics card on craigslist i been able to get the computer to boot with the card inside.

Seems that the last graphics driver update also included a firmware update.
Seems that firmware update made impossible the use of any xmp profile on the computer with this card plugged in
only thing that made the computer able to boot was to totally disable xmp feature... 

So... what do i do now ?


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Barbra
Beginner
3,063 Views

If you really want to use an XMP profile, the RAM has to be certified by the manufacturer to work with your CPU. Just because a stick of RAM has an XMP profile doesn't mean it will work with all CPUs. Check the compatibility list from the RAM manufacturer.

 

Also, since disabling the XMP profile "fixes" the problem, it's probably your RAM.

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blakenet
Beginner
3,061 Views

little advice, read the whole thing before getting into a conversation.

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Jean_Intel
Employee
3,192 Views

Hello blakenet,


Before we close this thread, can you please confirm the version of the driver you installed? Did you install version 31.0.101.4826 or the newer version 31.0.101.4885? We recommended updating to the latest version as it includes a firmware update for the GPU. According to the report you provided, your GPU firmware is currently at version 1053, and the latest version is 1064. This updated firmware should've improved the stability of your card in case of any firmware bugs.


We understand that after updating the driver, your system was unable to boot, and you had to disable XMP to make it bootable again. Can you please confirm if you changed the memory frequency or if it remained at 3200MHz, as indicated in the report?


Best regards,

Jean O.

Intel Customer Support Technician


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blakenet
Beginner
3,188 Views

its when i rebooted after i made the update to .4885 following your instructions that the system decided to not boot anymore (until xmp was disabled)
the speed of ram is now 2133mhz if i activate xmp again, the system will boot to windows but the graphic card wont display any image at any point during the boot process.

seems that in my case, the firmware upgrade made thing worst than before

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Jean_Intel
Employee
3,154 Views

Hello blakenet,

 

There is a new driver update available, v31.0.101.4887. We want to recommend you test your system with this new driver, and you should run the DDU tool again to freshly install the latest driver. Remember that the DDU will eliminate all driver leftovers and residues from previous files.

 

It is also important to mention that enabling XMP and setting the RAM speed higher to the maximum supported speed of your processor is considered Overcloacking. Based on your CPU specifications, the maximum supported speed is 3200MHz. We invite you to revert any overcloacking setting in case you have set an XMP profile to run at a higher frequency. Altering the frequency and/or voltage outside of Intel specifications can affect the system's stability and may void the processor warranty.

 

Best regards,

Jean O.

Intel Customer Support Technician


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blakenet
Beginner
3,137 Views

now i am able to get the ram to work "manually" a 3200 without xmp enabled
in another hand, the situation reverted to what it was when i created this post (some reboots wont give a display again)
(not complaining, just providing the information, for me its being better than yesterday)
(and everything will work just fine with the ram at 2100)

If i use another gpu from a different manufacturer (just to make sure we understand each other) i can go xmp or wathever and the computer boots fine everytime

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Jean_Intel
Employee
3,114 Views

Hello blakenet,

 

We understand the system stability is better, but your original issue remains the same, and sometimes, there will be no display when booting the system. We also see that your system works as expected when using another GPU. We will proceed to resume our investigation on this matter and will post as soon as we have more details.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
3,076 Views

Hello blakenet,

 


Based on the troubleshooting we have covered by now, we recommend processing the warranty on the GPU. If you have an Intel® Arc™ A770 Graphics Limited Edition, directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can look up contact information, including local/country phone numbers, by geography:

 

U.S. and Canada: Intel Customer Support

Europe, Middle East, and Africa: Intel Customer Support EMEA 

Asia-Pacific: Intel Customer Support APAC 

Latin America: Intel Customer Support LAR  

 

If you have a card from any other manufacturer, you should contact the graphics card manufacturer to process the warranty. You can use this thread to inform them about the troubleshooting steps you tried.

 

Best regards,

Jean O.

Intel Customer Support Technician


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blakenet
Beginner
3,064 Views

Thanks, i did initiate the process a few minutes ago.

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Jean_Intel
Employee
3,003 Views

Hello blakenet,

 

We understand that you have initiated the warranty process with us. As you have already opened an internal case, we will continue to assist you through that channel. Therefore, we will close this community thread. Please note that Intel will no longer monitor this thread.

 

Thank you for your understanding.

 

Best regards,

Jean O.

Intel Customer Support Technician


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