X Plane Fails to Launch

[Chazz]

I seem to have the same, or similar problem as a couple of others - On launch X Plane 11 displays an "intro" screen, seems to stall, closes and reverts to Windows.

(By mistake, I posted this as a response to another question)

In email discussions with X Plane support, they say indications are that recent "driver updates with Intel GPU broke the compatibility".

They suggest a roll back of the GPU driver to something prior to 101.5186 when it was known to work.

I'd rather not.

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[ArchieD_Intel]

Hi Chazz,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• When did the issue start? Was it after a specific driver update or game patch?
• What are the troubleshooting steps that you tried so far?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• Have you tried adjusting the graphics settings?
• Could you provide a video of the issue?
• Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Chazz]

Hi Archie, thanks for the quick follow-up; I'll try to be thorough, but not too long-winded.

To start with, I just recently downloaded X Plane 11 from the folks at X-Plane.com.

Before I tried to launch X-Plane 11, I received a GPU driver update notice from Intel - I had very recently purchased a new computer (Below, I've included a screenshot of my system info).  So, I had purchased this X-Plane version because comments on the Internet indicated it was compatible, and had been stable, for quite some time; X-Plane.com says they had not pushed any changes in "years".

So, I had not had X-Plane 11 running, and the game was the current version with no new patches pending.

The SSU text file is attached.

Thanks for your help!



MS

[Chazz]

How do I respond to you?  I've "Replied" a couple of times, but my message disappears....

[ArchieD_Intel]

Hi Chazz,

Thank you for the update. Please respond using the same method you used for this post. If you continue to experience issues, try checking your internet connection and clearing your browser cache.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Chazz]

My response attached

[Chazz]

Here's SSU.txt

[ArchieD_Intel]

Hi Chazz,

Thank you for the update. Did you performed a clean installation of your graphics drivers and are you getting any error message when launching the game?

Please provide a video showing the issue. 

If you have any questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Chazz]

I did a both a second install of X Plane 11, and a clean install of the GPU driver.

There was no change in the launch; i.e., it still didn't start/run.

I'll attach a video capture of the launch; an intro screen displays, a menu appears, and after selection of "Flight Training" a small blue spinning circle appears.  Nothing happens for some time, no error messages, or other "sign of life", and then the screen closes.

Apparently, my video exceeds max file size.

I'll try an abbreviated capture.

[ArchieD_Intel]

Hi Chazz,

Thank you for your update. I've sent an email to your active email address offering a remote session.

Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it.

Best regards,

Archie D.

Intel Customer Support Technician