asrock intel arc a770 world of tanks crashing when game ends

[penske]

asrock intel arc a770 world of tanks crashing when game ends

brand nieuw 

Processor AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz
Geïnstalleerd RAM-geheugen 32,0 GB
Type systeem 64-bits besturingssysteem, x64-processor

Editie Windows 11 Pro
Versie 22H2
Installatiedatum ‎29-‎1-‎2023

 

 

Build van besturingssysteem 22621.2861

i follow Every step bence mark works perfect 

when the game ends the game crashes and says
a video card error has occurred and says it is due to the drivers

when the game ends the game crashes and says
 a video card error has occurred and says it is due to the drivers

[Andres_Intel]

Hello penske,

Thank you for posting on the Intel communities. Since you are having crashing issues while playing World of Tanks with your Intel® Arc™ A770 Graphics please answer the following questions, kindly respond to the following inquiries in order to better understand the issue:

• Did it work before properly? Maybe with older graphics driver versions.
• Take screenshots of the game setting in case we need them to replicate the issue.
• Download and attach the report for the following tool Intel® System Support Utility for Windows (SSU) to know your system environment, you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician

[penske]

Did it work before properly? Maybe with older graphics driver versions.

no i disabled the vsync in game and it got a little better but it still says driver crashed while loading garage after game 1 out of 3 games
and when the PC goes into screen protector mode
the drivers are up to date

[Andres_Intel]

Hello penske,

Thank you for providing the requested information, that helps a lot.

I see in the Intel® SSU that the graphics driver is up to date, did you clean install it with the Display Driver Uninstaller (DDU)? Otherwise, follow the article How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver and then install the driver 31.0.101.5081.

Regards,  

Andres P. 

Intel Customer Support Technician 

[penske]

 I have already done it twice according to the instructions, but it still crashes. I have also turned off the buffering and the browser hardware acceleration.
and now things are a little bit better but hope it can be resolved.
The strange thing I find is that I put the card in a stress test and there are no problems

howe can that be?

[Andres_Intel]

Hello penske,

Thank you for keeping me informed of the results.

I will start with an investigation to provide you with the next steps as soon as possible. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[penske]

thanks

[Andres_Intel · Accepted solution]

Hello penske,

Thank you for your time.

Please answer and follow the steps below and keep me informed of the results:

• Which store did you download the issue from? For example official website, steam, etc.
• Update Windows to version 23H2. For installation steps, you can contact Microsoft.

Regards,  

Andres P. 

Intel Customer Support Technician 

[penske]

That was the problem, now it runs great
I upgraded windows to 23h2
and everything works and runs great
thanks for the great help
 windows never asked or told me for an update to 23h2

I thank you for the fantastic help.
I wish you a fantastic Christmas and a happy new year

[Andres_Intel]

Hello penske, 

Thank you for keeping me informed of the results.

Happy to hear that the issue is fixed after the Windows update to version 23H2, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

You too have a fantastic Christmas and a happy new year.

Regards,  

Andres P. 

Intel Customer Support Technician