b580 battlefield 1以及deadland 2中无法正确显示hdr的问题

[lee233996]

系统win11 24h2，驱动6881显示器已开启hdr，dp连接，系统已开启hdr，并关闭autohdr，

battlefield1开启了dx12，游戏内不显示调整hdr纸白亮度的选项，hdr模式为在hdr10和Dolby vision来回更替游戏画面都没有任何变化，画面没有任何hdr效果。

deadland2中，开启hdr可以看到有调整纸白亮度的选项，实际上无论怎么调整画面依旧发灰，关闭hdr显示画面对比度正常

[Mike_Intel]

Hello lee233996,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此翻译可能存在一些不准确之处。

Thank you for posting in Intel community Forum.

1. When did you start having this issue?
2. What was the last change made in the system before the issue started?
3. Are you using an Intel brand Arc B580?
4. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[lee233996]

1.你好hdr显示显示的问题从我开始接触这两个游戏开始就一直伴随。

2.一直都有问题所以没法回答在问题开始前系统的改变

3使用的是Gunnir b580 photon

4.在battlefield 1中我关闭了系统默认的autohdr后发现游戏hdr效果丢失，后开关游戏内hdr选项没有变化，更换为dx11后情况没有变化。更换支持hdr的另一块显示器，问题依旧存在。

[Mike_Intel]

Hello lee233996,

For me to further check this issue, let me gather additional information.

1. What is your game launcher for Battlefield?
2. Are you also having the same issue in DX12?
3. Can you share screenshots and videos of the issue?
4. Please help generate the SSU logs of your system, kindly refer to the link below on how to generate the logs:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[lee233996]

1.我在steam启动游戏后需要等待ea app唤醒后才能进入游戏，希望我正确理解了您的问题并作出了有效回答。

2.是的，在dx12下问题依旧。

3.无

4.附件

[Mike_Intel]

Hello lee233996,

Thank you for the update.

Upon initial checking of the SSU, the BIOS of your motherboard is not yet updated.

Please check my recommendations below:

1. Please update the BIOS of your motherboard to the latest, if this is the link of your BIOS, kindly update the BIOS to the latest: B650M AORUS PRO AX (rev. 1.0/1.1) Support | Motherboard - GIGABYTE Global
2. Please try to re-install the latest driver using DDU method. Kindly refer to the links below for the latest driver and steps for DDU method:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Intel® Arc™ & Iris® Xe Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello lee233996,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello lee233996,

I hope you are having a good day.

I am sending another follow up to check if you tried our last recommendations. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician